Description
We are PlanetBids, the premier web-based eProcurement company in the U.S. Our modular suite of innovative and best-in-class solutions assists government, non-profit, and educational procurement teams in managing unique requirements. From procurement and contracts to insurance certificates, construction, diversity certifications, and emergency operations, we provide a tailored, easy-to-use system.
Since 2000, our stellar team has excelled, maintaining a reputation for excellent customer service beyond industry standards. We thrive on creativity, amazing each other and our customers with clever ideas and inventive processes in a flexible, collaborative environment surrounded by fun and friendly cohorts.
About this Role
PlanetBids is seeking a creative self-starter to provide effective e-procurement services to government clients. The Vendor Support Specialist (VSS) will offer professional online and phone support to clients and vendors, addressing inquiries and providing superior customer service.
Role Responsibilities
- Develop expert-level understanding of our product line
- Manage incoming calls and support tickets via Zoho
- Provide prompt and thorough customer support
- Resolve product or service problems
- Attract potential customers by answering questions
- Record customer interactions within the support ticketing system
- Perform customer verifications
- Communicate and coordinate with internal departments
- Build sustainable relationships and trust with customer accounts
- Conduct trainings and vendor workshops
- Attend events and conferences across North America when necessary
- Assist in participating in RFP’s and RFI’s, including attending pre-bid meetings and writing proposals
- Conduct client and market surveys, data analysis, and reports
- Perform other duties/projects as assigned
Required and Desired Skills
- Completion of High School / GED with additional related experience; minimum AA degree preferred
- Knowledge of basic government procurement process
- Proficient in Internet Explorer, FireFox, Chrome, Edge, Excel, Word, Email, Google Docs
- Knowledge of Office 365, MS Teams, Zoho, and SalesForce a plus
- Excellent oral and written communication skills
- Proven follow-up, time management skills, and ability to manage multiple priorities simultaneously
- Excellent phone presence and interpersonal skills
- Creative, solution-oriented approach to tasks and challenges
- Hard-working attitude with the ability to juggle multiple priorities and projects
- Team mentality with a desire to collaborate across client accounts and teams
- Self-motivated, detail-oriented, effective multi-tasker in a remote environment
What we offer
- Competitive Salary
- Flexible schedule in a remote-work environment
- Self-Managed (Unlimited) Paid Time Off Plan
- Participation in Medical Insurance with generous company contributions
- Participation in Dental and Vision Insurance with company-paid employee premiums
- Company-paid Short-Term and Long-Term Disability Options
- Company-paid Life and AD&D Insurance policy with options to voluntarily increase
- Flexible Spending Account (FSA) Program
- 401k Plan with immediate vesting and employer match
- Legal Club membership
- Employee Assistance Program
- Collaborative and engaged culture
