Employee Services Job Opportunity
Employee Services is actively seeking a remote, full-time Client Service Account Manager to oversee existing clients in southern Westchester County, NY, northeastern PA, and southern CT regions.
The Client Service Account Manager will work from their home office, focusing on maintaining relationships with Employee Assistance Program (EAP) clients in the assigned region. Responsibilities include conducting presentations and trainings, responding to service requests, handling problem resolution, and managing account renewals, both in-person and virtually as per the client’s preference.
Responsibilities
- Develops and maintains relationships with customers, brokers, consultants, and other external parties.
- Manages client interactions for optimal experience and problem solves where appropriate.
- Develops and maintains client-specific strategic action plans, regularly reviewing client needs.
- Coordinates internal and external resources for renewals and new group onboarding.
- Delivers and presents activity/utilization reports to ensure awareness of performance and other status.
- Coordinates New Client Implementation, including attending meetings and preparing communication pieces.
- Attends client meetings for strategic account reviews and policy/product updates.
- Offers consultative services based on group data analysis.
- Delivers topical trainings upon client request.
- Works with manager to identify and present value-added solutions and strategize on client issues.
- Ability to frequently travel to client locations.
Qualifications
- Bachelor’s degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
- 3 years of experience as an Account Manager in an Employee Assistance Program (EAP) or related industry.
- Strong knowledge of EAP/counseling services for employer groups.
- In-depth knowledge of health insurance and EAP products, sales, and industry processes.
- Intermediate Microsoft Office skills.
- Experience with delivering presentations to both small and large audiences.
About Employee Services
ESI Employee Assistance Group (ESI), a subsidiary of Medical Mutual, is the nation’s most comprehensive employee assistance program (EAP). With over 35 years of expertise, ESI delivers more benefits and services to clients than competitors, serving various industry sectors.
Medical Mutual and its family of companies are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Please submit your resume at www.theEAP.com/careers.
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