Network Analytics Account Manager
The Network Analytics Account Manager will be responsible for managing designated client relationships within an assigned book of business. Key goals include retention, identification of upsell opportunities, and maximizing existing service lines by increasing user adoption and interaction with SaaS tools.
Key Responsibilities:
- Conduct or participate in scheduled check-ins and stewardship meetings to maximize client value as designated in Client Account Plan.
- Create and update Client Account Plans quarterly or as needed based on applicable client changes.
- Analyze client revenue on a monthly basis, reviewing monthly volume at the product level to manage any mitigation of changes in volume (Provider Nexus/API service).
- Analyze performance results on a monthly basis to determine/confirm trends, opportunities, competitive landscape, and other variables (Network360/SaaS platform).
- Create and present performance information to clients in conjunction with other team members.
- Identify upsell and engagement opportunities through new products and services in the assigned book of business.
- Ensure client awareness and understanding of all Zelis offerings, reinforcing the value proposition for new and existing products.
- Responsible for risk identification such as volume decrease, service gaps, changes in client-level relationships, and key advocates. Escalate to Account Management leadership as appropriate.
- Partner with Project Management and Business Support throughout the implementation process of newly assigned clients/existing clients adding additional products. Fulfill specific implementation tasks as assigned.
- Monitor deliveries for existing clients and coordinate client administration and reporting needs.
- Partner with Sales and Marketing to promote new/additional services offered by Zelis.
- Participate in Sales and Marketing meetings as needed.
- Update Salesforce.com as required; provide consultation and assistance to team members as needed.
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security.
Technical Skills/Knowledge:
Thorough knowledge of Excel and other MS Office products. Hands-on experience demonstrating and training SaaS products virtually using screen-sharing technologies. Experience with Salesforce is a plus.
Communication/Project Skills:
Ability to clearly communicate to clients and internal Zelis stakeholders. Sense of urgency and ability to multitask.
Professional Experience:
Demonstrated ability to retain, upsell, and maximize existing service lines. 3-5 years’ experience working with/for health insurance companies, TPAs or PPO networks, healthcare data analytics companies, or healthcare SaaS providers in account management or similar role.
Education:
4-year college degree preferred but not required.
About Zelis:
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you require a reasonable accommodation, please email [email protected].
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