Commercial Operations and Logistics Leader
We are seeking a Commercial Operations and Logistics Leader for Dryden Fibre North America, LLC. This position leads the customer service and logistics operations to ensure flawless sales, customer service, and logistics execution. Lead the linkage of mill operations with customer logistics, distribution, and inventory management. Manage customer relations at an operational level for sales, service, technical support, and issue resolution.
Primary responsibilities include:
- Lead a team of customer service advocates and develop an organization capable of delivering strong results in customer service and logistic measures
- Lead S&OP process, proactively managing supply and demand issues and constraints
- Lead management of external storage locations and inventory requirements
- Collaborate and engage with business partners across and outside of Dryden Fibre Canada and Dryden Fibre NA (customers, suppliers, services)
- Lead resolution of complex service and supply issues
- Ability to handle multiple/all accounts as well as the more difficult and complex accounts.
- Strong knowledge of SAP as well as Customer’s Systems to aid in troubleshooting.
- Capable of organizing and leading meetings with Customers and effectively communicating with Customers to resolve issues.
- Create (OPS), Order Management System, order from mill to customer location.
- Manage VMI/EDI with key mill customers on a daily basis
- Complete set up in SAP of new items/customers
- Work closely with Transportation to resolve delivery issues.
- Respond to customer inquiries on current or future orders and shipments.
- Manage request for samples – receive from sales team, submit and track for fulfillment by the Dryden Mill
- Maintain customer pricing information in the order management system
- Track the monthly forecast and coordinate with Dryden mill staff
- Document customer complaints, route for approval and investigation, and work with the invoicing team to process invoice adjustments.
- Support team members as needed on “high touch” accounts and learn and know the Customer’s systems as well as reporting out on sales and demand
- Support your Peers on the Team on a daily basis as well as when others are on vacation or out of the office.
- Cross Train on additional accounts to build capability within the Customer Service Team.
- Act as a Resource to others on the Team to support their growth and capability.
The ideal candidate should possess the following:
- Experience in Transportation, Warehousing, or Mfg.
- Computer experience required
- Problem Solving
- Computer knowledge (Word, Excel)
- Ability to Multi-Task as well as pivot to priorities
- Teamwork
- Ability to work with a sense of urgency
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in contact with sensitive data.
First Quality is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
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