Remote Healthcare Infrastructure Manager

Preferred Family Healthcare

St. Louis, MO 63116

System Administrator

Location: Remote – * Missouri *Illinois *Kansas *Oklahoma Residents ONLY
Pay: Competitive Pay $
Schedule: Full Time
PTO: 29 days
Culture: Positive Company Culture

The Practice Management System Administrator (SA)

will play a pivotal role in ensuring the effective, efficient, and secure operation of our Practice Management systems. Working in collaboration with the Revenue Cycle Management (RCM) and Electronic Health Record (EHR) teams, the individual will be responsible for the maintenance, support, and optimization of this critical system, ensuring its alignment with the goals of our health system.

Essential Job Functions:

System Maintenance & Support:

  • Regularly perform system checks to ensure optimal functionality.
  • Address and resolve technical issues in the Practice Management system promptly.
  • Provide technical support to end-users and troubleshoot system-related problems.

System Optimization:

  • Collaborate with RCM and EHR teams to identify areas of improvement.
  • Make recommendations and implement changes to enhance system performance and functionality.
  • Monitor system usage and adjust configurations to meet changing organizational needs.

Security & Compliance:

  • Regularly monitor the system for security vulnerabilities and address potential threats.
  • Coordinate with IT security teams to enforce data protection measures.

Collaboration & Communication:

  • Work closely with the RCM and EHR teams to align system capabilities with operational goals.
  • Provide regular updates and reports to stakeholders on system performance, issues, and improvements.
  • Facilitate training sessions for staff on system updates and best practices.


  • Maintain Change Management documentation for system administration and Corporate Compliance purposes.
  • Maintain comprehensive documentation of system configurations, updates, and user manuals.
  • Document troubleshooting procedures and solutions for common issues.

Stay Updated:

  • Keep abreast of the latest developments in Practice Management Systems.
  • Participate in webinars, workshops, and training to continuously upgrade skills and knowledge.


  • Provide significant assistance to the Vice President and/or Chief Revenue Officer by assisting on projects and other duties.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Strong customer service and support focus with a desire to deliver a high quality service.
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility.
  • Familiarity with computers and common computer issues.
  • Capable of troubleshooting and diagnosing application problems and assisting with resolutions.
  • Skilled in effective communication with a diverse workforce.
  • Excellent communication skills written and verbal, as well as listening skills.
  • Ability to work well with others in a collaborative environment.
  • Ability to independently complete all assigned tasks and meet deadlines.
  • Exhibits a positive helpful attitude toward fellow employees in all circumstances.
  • Proficient in Microsoft Word, Excel and Access.
  • Ability to multitask and remain highly organized, developing effective organizational systems as needed.
  • Ability to work with information in a confidential manner.

Experience and Education Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Proven experience as a System Administrator.
  • Familiarity with FQHC and CCBHO operations and requirements is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills.
  • Knowledge of data protection and system security measures.
  • NextGen Healthcare Electronic Health Record (EHR) Required.

Supervisory Requirements:


Employment Requirements:

  • Successful completion of background check including criminal record, driving record and abuse/neglect.
  • Completion of New Hire Orientation at the beginning of employment.
  • All training requirements including Relias Learning at the beginning of employment and annually thereafter.

Physical Requirements:

ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


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