Job Title – Resource Planning Associate Representative
Positions: 100% remote (NEED to be in GA, IL, FL, TN, TX)
Work Arrangement: 100% Work-At-Home (WAH) – Remote –
Pay Rate: $17.00/hr
Job Title: Resource Planning Associate Representative
Duties: This is an outbound call center where you will be responsible for calling 100-200 members per day, some manually and some through an auto dialer. The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan. This is a call center, and 90% of your time will be spent on the phones.
Here are some key skill sets you must have:
- The ability to handle 100-200 calls per day.
- The ability to read and follow a script or scripts.
- Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.
- Communicate effectively to different departments via Webex, outlook, etc…
- Knowledge of Google Chrome and how to use Google Maps.
- Multitask through various insurance portals to verify member eligibility.
- Respond to emails and corrections timely.
- Maintain 100-200 outbound calls when manually dialing.
Skills: Strong Customer Service Background, Multitasking, Problem-solving, Strong knowledge of Microsoft products
Keywords:
Education: High School diploma or equivalent
Skills and Experience:
Required Skills: CALL CENTER CUSTOMER SERVICE
Job Type: Contract
Pay: $15.00 – $17.00 per hour
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Experience:
- Inbound/outbound calls: 1 year (Required)
- Call center: 1 year (Preferred)
Language: Spanish (Required)
Work Location: Remote
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