Call Center – Bilingual Spanish
Job Number: 218447
Join Forbes’ 2023 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers, which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities:
- Bilingual Inbound Sales Representatives: Share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- Bilingual Customer Service Representatives: Support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Bilingual Claims Representatives: Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications:
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (verbal and written)
Training starts: December 2023 and January 2024
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements:
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Compensation:
- $19.50 or $21.00 per hour depending on the role you are selected for
- Gainshare bonus up to 8% – 16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits:
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
Job : Contact Center
Primary Location : United States-Texas-Dallas
Schedule : Full-time
Employee Status : Regular
Work From Home : Yes
