Join AAA The Auto Club Group – Exciting Career Opportunities Await!
Job Details
- Job Type: Full time
- Exempt/Non Exempt:
- Salary:
Job Description
Position Description
- Responsible for determining capacity needs (for both short-term and long-term planning periods) across all channels.
- Create and maintain long-term capacity plans for multiple contact center departments.
- Collaborate with various departments for accurate forecasting, hiring plans, training plans, and budgeting.
- Support recruiting efforts and maintain workforce performance analysis.
- Oversee data retrieval, analysis, and integrity of contact center databases.
Total Compensation Overview
- Capacity Planner Analyst will earn a competitive salary of $47,923 – $74,547 annually with annual bonus potential based on performance.
- Excellent benefits packages, including 401k Match, Medical, Dental, Vision, PTO, Paid Holidays, and Tuition Reimbursement.
Required Qualifications
- Education: College level coursework in Computer Science, Business Administration, or related field.
- Experience: 3+ years of capacity planning experience.
- Knowledge and Skills: Manage scheduling software, identify/resolve technical problems, forecast work volume, and more.
Preferred Qualifications
- Bachelor’s degree
- Work Environment: Remote call center position with occasional on-site reporting if connectivity issues arise.
Who We Are
Become a part of something bigger with The Auto Club Group, providing services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.
Join our inclusive and welcoming team, embracing diverse backgrounds and experiences.
Learn More
Visit www.aaa.com to discover more about AAA The Auto Club Group.
Important Note
ACG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
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