Strategic VIP Travel Concierge Specialist for Executive Jetsetters

American Express Global Business Travel

Join Amex GBT and Explore a Rewarding Career

Amex GBT is more than just a workplace; it’s a community where colleagues draw inspiration from travel as a force for good. Through their efforts, they impact our industry positively. We’re dedicated to supporting our colleagues in achieving success, fostering an inclusive and collaborative culture where every voice is valued.

Ready to embark on a career path? Start your journey with us.

Do you possess precision, professionalism, and a passion for quality? As a VIP Travel Consultant for GBT, you’ll be responsible for managing travel for some of our most exclusive clients, including business executives and renowned figures in the entertainment industry. We offer attractive shift premiums for those working alternative shifts and those with dual GDS experience!

We take pride in our warm and inclusive culture, innovation in travel tech, internal promotions, and numerous career advancement opportunities. Many of our Traveler Care leadership members started as Travel Counselors, and you can find us contributing in almost every department at GBT!

Experience our values in action – People, Passion, and Progress – and submit your application today.

What You’ll Do on a Typical Day

  • Advise and arrange travel for corporate business customers in the US, both individuals and groups.
  • Conduct analysis and research on travel options, anticipating traveler needs to sell additional services proactively.
  • Arrange and book domestic and international business travel for air, road, rail, and accommodations.
  • Utilize one of our Global Distribution System’s (GDS).
  • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements.
  • Utilize positive telephone service techniques and address special customer requests.
  • Prevent fraudulent callers from attempting to book trips after hours by following our security protocols.
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

  • Passion for excellence in client service, including proactive anticipation of needs.
  • Native GDS expertise (Sabre, Apollo, Amadeus).
  • 1+ years of corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
  • Excellent professional communication skills (written and verbal).
  • Attention to detail.
  • Act with integrity and safeguard personal traveler information.
  • Resolve customer issues quickly and independently, or with suppliers.
  • Teamwork and openness to feedback.


United States – Virtual Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance-Based Incentive, rewarding participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits tailored to each country starting from your first day.
  • Travel perks: Choose from weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
  • Develop the skills you want with global tuition assistance, access to over 20,000 courses, leadership courses, and priority for internal job openings.
  • Champion Diversity, Equity, and Inclusion through global Inclusion Groups, wellbeing resources for mental and emotional health, and more.

All qualified applicants will receive equal consideration for employment without regard to: age, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship, or marital status. We are committed to maintaining an equal-opportunity environment free from intimidation, harassment, or bias.

We are also committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation during the hiring process, please inform your recruiter. For more details, consult our GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box”; please apply anyway. You may be exactly the person we’re looking for!

Apply Now
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