Senior Video Enabled Technology Coordinator
Role Summary
Responsibilities:
- Supports intake and initial assessment of meeting request.
- Ensures understanding of meeting goals, objectives, and requirements with special focus on the technical aspects of planning and execution. Includes having a consultative discussion for all live and virtual/hybrid meeting requests to identify if facilitation/production is required, based complexity, and that the experience is appropriate to the desired meeting outcome.
- Demonstrates advanced scheduling expertise and demands a significant amount of interaction and communication with local office teams, as well as customers.
- Provides advanced technology solutions expertise advising meeting host on the best options to achieve the desired outcome for the meeting based on existing applications/equipment technology options.
- Supports aspects of event logistical planning including: options/securing space for event and in-room A/V and other video/technology needs, coordinating with other team members onsite for live and hybrid events.
- Utilizes advanced video conferencing and A/V expertise to successfully produce hybrid/video experiences for meetings. This includes video framing, high-definition video sharing, and technical demands related to delivering the desired meeting experience.
- Ensures strong collaboration, communication, and effective relationship management with support team and meeting host to support a seamless support experience.
- Ensures excellent working knowledge/experience with Deloitte meeting technologies and equipment (e.g. Zoom, Polycom Studio) to best advise meeting host and provide day-of meeting support.
- Performs post-event duties including event success assessments and post meeting deliverables (e.g. reservation reports, recordings, meeting data and analytics details).
- Supports or provides input in the development of best practices and provides insights to inform on future technology considerations and deployments.
- Performs other job-related duties as assigned.
Competencies and Qualifications:
- Proficient in using, configuring, and troubleshooting video conference and collaboration technology (e.g. Zoom) to support virtual/hybrid meetings
- Strong technical skills including experience with Microsoft Office, productivity software, and other computer applications
- Excellent people skills with a strong focus on customer service
- Excellent written and verbal communication/interpersonal skills
- Excellent critical thinking, decision-making, and discretion
- Effective problem-solving and negotiation skills
- Strong skills in time management and ability to successfully manage multiple responsibilities
- Minimum 3+ years of relevant work experience in a virtual/hybrid support or event services environment.
- Associate degree, preferred.
- Experience with event management and/or scheduling software, preferred
The wage range for this role: $40,600 to $83,500
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