Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Summary:
Situated within the Platforms pillar of our Information Technology, the primary focus of the ServiceNow administrator will be to manage and optimize our ServiceNow platform, which plays a pivotal role in the organization’s service management and workflow automation. As ServiceNow Administrator, you will be part of the team responsible for configuring, maintaining, and enhancing the platform to ensure its effectiveness in supporting our business processes and delivering exceptional user experiences.
Professional Experience:
- 0-3 years of experience with ServiceNow administration.
- CSA (Certification ServiceNow Administrator) is preferred.
- Possess or be working towards a Bachelor’s degree, from an accredited college/university, in Computer Science, Information Systems, or another related field/related experience.
- Strong documentation, analytical, and problem-solving skills.
- Strong written and verbal communication skills; must be able to interact well across all levels of the business.
- Team-first mentality, positive attitude, demonstrated experience in working well with others to encourage team cohesiveness and morale.
- Ability to adapt/respond in a dynamic, fast-paced, customer-focused, IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.
- A hands-on, can-do, positive attitude.
Responsibilities:
- Configure and customize the ServiceNow platform in collaboration with IT teams, the Product Owner, and ServiceNow Governance bodies to align with business requirements including workflows, forms, fields, UI, and integrations.
- Collaborate with stakeholders to gather and understand business needs, translate them into functional requirements, and support the implementation of solutions within the ServiceNow environment.
- Manage the lifecycle of ServiceNow applications including installation, upgrades, and patching.
- Enhance and maintain ServiceNow modules including, but not limited to, Incident Management, Problem Management, Change Management, Asset Management, and Request Fulfillment.
- Develop and implement ServiceNow scripts, business rules, UI policies, and client scripts to automate processes and improve user interactions.
- Monitor and maintain the health, performance, and security of the ServiceNow platform.
- Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures.
- Provide user support and training to ensure efficient use of the ServiceNow platform.
- Maintain accurate documentation of configurations, processes, and customizations.
- Stay up to date with ServiceNow releases, features, and best practices.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
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