You’ll Enjoy Telecommuting Opportunities with Optum
Optum is a global organization dedicated to delivering care, utilizing technology to enhance the lives of millions. Your role within our team directly contributes to improving health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources for optimal well-being.
Join a Culture of Diversity and Inclusion
At Optum, you’ll experience a culture guided by diversity and inclusion, surrounded by talented peers. We offer comprehensive benefits and career development opportunities, inviting you to make a significant impact on the communities we serve and advance health equity globally.
- Position Overview:
- Provide compassionate customer service and issue resolution to consumers
- Handle inbound phone calls from providers and billing companies
- Independently resolve inquiries, ranging from routine to moderately complex issues
- Full-Time Position:
- 40 hours/week, Monday – Friday
- Flexible to work any 8-hour shift between 7 am – 7 pm CST
- Possible overtime as business needs dictate
- Training and Requirements:
- 2 weeks of paid training, conducted virtually from your home
- Adherence to UnitedHealth Group’s Telecommuter Policy
- Must have a dedicated work area for information privacy
Primary Responsibilities:
- Assist customers via written (email or fax) and verbal requests
- Provide expertise or general support by reviewing case statuses
- Navigate multiple computer application systems to troubleshoot and resolve inquiries
- Maintain accuracy standards of 97% or greater
- Ensure adherence to state and federal compliance policies
- Act as a resource for others and manage change in a call center environment
Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years of experience in healthcare, claims, or insurance industries
- 2+ years of customer service/call center experience
- Intermediate proficiency with Microsoft Word, Outlook, OneNote, and Excel
- Ability to work Monday – Friday 7:00 am – 7:00 pm CST
Preferred Qualifications:
- Bachelor’s Degree (or higher)
- Knowledge of medical terminology
Telecommuting Requirements:
- Keep all company sensitive documents secure
- Have a dedicated work area for information privacy
- Live in a location with a UnitedHealth Group approved high-speed internet connection
Soft Skills:
- Strong oral communication and problem-solving skills
- Pleasant, courteous, and helpful demeanor
- Ability to diffuse difficult callers and maintain emotional fortitude in high-stress situations
- Ability to multi-task with a positive and energetic attitude
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only:
The hourly range for residents of these states is $18.80 – $36.78 per hour, based on various factors. In addition to salary, UnitedHealth Group offers a comprehensive benefits package.
About UnitedHealth Group:
Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to addressing health disparities and improving health outcomes, with diversity playing a key role in creating a healthier atmosphere.
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, providing consideration for employment without regard to various characteristics protected by law.
Drug-Free Workplace:
Candidates are required to pass a drug test before beginning employment.
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