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The Solution Executive Role
The Solution Executive is a trusted advisor and content deep executive to Nordic’s valued clients: building strong client relationships in the areas relevant to their solution focus, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Business Line executives to match and revise Nordic solutions to meet client needs, leading and supporting business opportunities in their area of focus, and prospecting new opportunities within existing Nordic clients and new clients to expand Nordic’s brand and services.
Key Responsibilities
- Work across multiple accounts to originate and support new Advisory or Managed Service relationships and opportunities.
- Identify and develop relationships with client buyers within existing clients.
- Identify and develop relationships with client buyers at new and dormant clients.
- Identify new advisory and managed service opportunities.
- Conduct issues-based discussions with clients based on knowledge of the hospital system’s business needs.
- Match Nordic’s capabilities and solutions with client’s needs.
- Coordinate with Nordic teams to develop proposals for delivery and/or presentation to the client.
Sales Leadership
- Demonstrate a high sense of urgency, ability to independently drive opportunities, and bring new clients and opportunities to Nordic.
- Develop relationships and partner collaboratively across Nordic’s home office team to support the needs of the organization.
- Coordinate client engagement needs with other members of the Client Partnerships team and other Nordic department team members.
- Speak clearly to Nordic’s differentiators in the industry and each business line’s services and their value.
- Follow Nordic standard processes while identifying, developing, managing, and winning large, complex sales opportunities.
- Develop and manage a pipeline of opportunity to satisfy individual, regional, and team metrics.
- Uncover new business opportunities within their relevant solution area.
- Display leadership skills that best represent Nordic both internally and externally.
- Create and deliver customized proposals in response to client RFP and solution requests.
- Represent Nordic at industry conferences and events.
- Adhere to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM.
Skills and Experience
- Demonstrate and embody Nordic’s maxims.
- Bachelor’s degree or 10+ years equivalent experience.
- Proven experience in both sales and delivery of professional services within healthcare.
- Strong understanding of the healthcare market, with a specific focus in at least three of the following areas:
- Clinical operations
- Revenue cycle operations
- Analytics, reporting, and digital solutions
- Population health and value-based care
- EHR implementations
- Performance improvement and/or business transformation
- Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization.
- Proven resilient and tenacious aptitude and capacity to drive customer success and happiness.
- Experience working in a fast-paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence.
- Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members.
- Effective communication skills, both internally and with customers.
Additional Details
- Remote position.
- Willingness to travel up to 50% of the time.
- Must be accessible and available to perform work functions at any time, including nights, weekends, and holidays.
