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Strategic Remote Operations Architect


Suite 1900 333 Texas Street, Shreveport, LA 71101

About KPMG

KPMG is renowned for providing exceptional work environments and career-building opportunities. We specialize in offering audit, tax, and advisory services across various industries, consistently delivering tangible results for our clients. Our growth is fueled by a culture that prioritizes individual development, fosters inclusivity, rewards innovation, and supports communities. Recognized by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc., and others, we are proud to be consistently ranked among the best companies to work for.

Job Opportunity: Senior Director, IT Operational Leader

KPMG is currently seeking a Senior Director, IT Operational Leader to join our Digital Nexus Technology organization. This is a remote work opportunity.


  • Lead systems of action demand management, cost plans, project creation, fiscal year activities, and reporting
  • Manage licensing discussions, usage impact, team utilization, and optimization
  • Prepare monthly ServiceNow platform Status report and agile reports
  • Participate in ServiceNow product strategy and roadmap development
  • Serve as the single point of ownership for all training activities related to the platform
  • Coordinate Agile product delivery and manage program-level efforts
  • Facilitate ServiceNow ESA agreement, communication activities, and financial management


  • Minimum twelve years of recent experience in IT platform management
  • Bachelor’s degree from an accredited college or university (preferred)
  • Specific domain expertise within a ServiceNow module or modules
  • Deep knowledge of enterprise cloud-based solutions, Lean and Agile experience
  • Exceptional communication, collaboration, and leadership skills
  • US Citizenship is required

Salary Information and Benefits

KPMG complies with all local/state regulations regarding displaying salary ranges. Visit this link for salary ranges by city outside of CA.

KPMG offers a comprehensive compensation and benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and personal well-being benefits. Additional details can be found on our KPMG US Careers site under “Benefits & How We Work.”

Equal Opportunity Employer

KPMG LLP is an affirmative action-equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws.

COVID-19 Policy

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 unless mandated by law. Clients may have specific requirements for vaccination or testing in certain circumstances.

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