Strategic Remote CRM Administration Specialist for Production Support

Carrington Mortgage Services, LLC

2100 E 196th St, Westfield, IN 46074

Career Opportunity: Production Support CRM Administrator

Come join our amazing team and work remotely!

The Production Support CRM Administrator will be responsible for end-user support of the mortgage lending division’s Customer Relationship Management (“CRM“) tool. Collaborate with the business and provide support in the planning, design, development, implementation, and ongoing end-user administration support of the MLD CRM. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The target pay range for this position is $65,000 to $85,000.

What you’ll do:

  • Advise the Strategy and IT teams to help define solutions and manage projects to improve workflow and CRM application efficiency.
  • Conduct research and root-cause analysis of system-related issues, and provide technical expertise to end users.
  • Work with business partners and IT in the planning and analysis of business requirements for introducing new CRM technology and enhancements.
  • Provide troubleshooting of system issues and requests reported by users.
  • Escalate critical issues/bugs to necessary parties including IT, Application Support, and/or developers for resolution.
  • Communicate statuses of issues, work-arounds, and root cause analysis through detailed documentation to users and all impacted parties.
  • Perform system administration functions to support the business needs by designing and testing system configurations, scripts, and other tools.
  • Participate in business planning sessions that address CRM strategy, enhancements, integrations, and operational issues.
  • Coordinate enhancement processes with business by defining enhancements and notifying all parties apprised of delivery schedules.
  • Assist in design, testing, and deploying changes to CRM, screens, workflows, reports, and dashboards.
  • Support CRM structure to align with overall corporate strategy and business unit needs.
  • Develop custom CRM reports and dashboards requested by the business lines.
  • Assist in end user documentation, including application training manuals, job aids, and workflows.
  • Assist in training end users on new CRM applications and changes to system features.
  • Administer CRM security rights and user/group roles across business lines.
  • Assist users with day-to-day issues, problems, and questions.

What you’ll need:

  • Demonstrated experience in Microsoft Dynamics CRM workflow design, custom configuration, integration, and report development.
  • Experience in managing projects, coordinating process reengineering efforts, and workflow analysis.
  • Excellent verbal and written communication skills.
  • Strong analytical, facilitation, and negotiation skills.
  • Highest standards of accuracy and precision.
  • Team player with the ability to work effectively with changing priorities in a dynamic environment.
  • Detail oriented with strong analytical skills and problem-solving skills.
  • Comfortable interacting with all levels of business clients.
  • Ability to work independently with minimal supervision.
  • High school diploma and/or equivalent work experience; some college coursework in a related field preferred.
  • A minimum of one (1) year hands-on experience in system management of Microsoft Dynamics CRM (2015, 2013, 2011).
  • Microsoft Dynamics CRM 2015 certification preferred.
  • Mortgage industry experience a plus.

Our Company:

Carrington Mortgage Services-Correspondent Lending is part of The Carrington Companies. We are dedicated to bringing the highest value to non-delegated correspondent lending; we work diligently with our valued Sellers in establishing an on-going partnership to build growth and profitability. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit:

What is the value proposition to joining the team?

  • Increased earning capacity due to access to our 48 state territory.
  • Ability to market faster and more efficiently inside the operation.
  • Superior service levels offered to the Seller as your inside presence ensures every step of the loan process is handled in the most efficient manner possible.
  • Professional account manager’s partner with you and your brokers to add value every step of the way.
  • Base pay plus an industry-leading commission plan.
  • Take over existing accounts.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:
  • EEO/AAP Employer
  • California Privacy Notice:
  • Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
  • We encourage collaboration, innovative thinking, and work that endures. We reward initiative and informed decisions and empower you to act in the best interests of our customers and our company.
  • 2100 East 196th Street, Westfield, IN, 46074, US.
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