We are Hiring: Program Operations Coordinator
Join our growing Program Management Team as a tech-savvy and inquisitive Program Operations Coordinator. In this role, you’ll provide crucial support for internal and external issues to maximize operational efficiency.
As the Program Operations Coordinator, you’ll deliver world-class service to our customers and partners, collaborating closely with all teams, from client services to engineering, ensuring effective client service delivery.
Responsibilities:
- Resolve issues across teams, working closely with Koddi Ads CS teams and Publisher CS teams.
- Ensure program scope and direction are on schedule, providing regular updates to stakeholders.
- Work with a talented team of advertising, data, and technology enthusiasts.
- Investigate business process and technical issues.
- Manage end user communications, updates, education, and training.
- Perform testing of resolved issues.
- Create and update processes.
- Collaborate with the Program Manager to plan and document program details.
- Analyze data and make decisions affecting the program regularly.
Required Skills and Experience:
- Must be analytical, working with data analytics tools and methodologies.
- General understanding of advertising operations and campaign optimization.
- Ability to solve issues independently with limited oversight.
- Inquisitive nature to understand program dynamics and trends.
- Clear and concise communication skills to convey results, findings, and updates to publishers and partners.
- Self-motivated, detail-oriented, and organized.
- Strong creative thinking and problem-solving skills.
- Preferably experienced with ZenDesk, Salesforce.com, or Intercom.
- Proficient in Excel.
- Excellent customer service skills and ability to work collaboratively.
- Ability to make independent decisions considering client satisfaction and financial impact.
- Entrepreneurial tendencies with a desire for innovation.
- Self-motivated with a strong work ethic and multitasking ability.
- Desire to be part of a fast-paced, high-energy, and high-growth experience.
About Koddi:
Koddi is a global technology company based in Fort Worth, Texas, with offices in New York, Ann Arbor, Austin, and Düsseldorf. Ranked by Forbes, Deloitte, and the Inc. 5000 as one of the fastest-growing companies in the nation, Koddi empowers marketplace monetization through commerce media. Its platforms enable any advertiser, in any industry, to increase awareness, generate demand, and drive revenue.
For more information, visit www.koddi.com.
Apply Now