Program Onboarding Specialist
Who we are:
AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.
The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.
About the position:
The Program Onboarding Specialist is a critical player in facilitating the successful integration of new programs onto AMO’s platform, acting as a bridge between sales/business development and operational execution. This role focuses on the post-contract phase, where engagement with new preceptors and clinical sites is crucial for gathering information and setting programs live on AMO’s platform. This person will develop relationships with new potential program sites and physicians during the onboarding stage, after their initial acquisition by a recruiter, to obtain the required information for a program to go live on AMO’s website and will work closely with our operations and recruitment teams to ensure a smooth transition from the recruitment stage to the go live stage. The new Program Onboarding Specialist should be someone who thrives in a fast-paced, dynamic environment and who is ready to be a proactive member of an innovative team. This person should also be commission-driven, as the base salary will be complemented by a commission structure that rewards the development of high-quality programs with staying-power on AMO’s platform.
While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York, Florida, or Alabama only.
Essential Functions:
- This role requires contacting physicians/clinicians (physicians, physician assistants, nurses, etc.), clinical sites, and their teams via email, phone or video conferencing to obtain required program information
- Assemble comprehensive program data, ensuring accurate and complete representation of new programs
- Detailed understanding of the sales process pipeline
- Deep knowledge of and experience with CRMs (Hubspot preferred)
- Quickly develop familiarity with AMO’s proprietary clinical rotation platform to facilitate a seamless conversion of acquired programs to live programs
- Build and maintain strong relationships with preceptors to ensure customer satisfaction and success for the operations team
- Implement and tailor onboarding processes to each unique program, guiding medical contacts from the initial handoff to the program’s launch
- Craft engaging and informative program content that resonates with our student and partner base
- Understanding of preceptor and/or student challenges and demonstrating a positive, proactive, solution-based approach to resolving and anticipating challenges
- Develop a high level of familiarity with the US medical and nursing education system and become an agile learner
- Collaborate on department projects aimed at streamlining processes and fulfilling data-driven goals and KPIs
- Collaborate with other AMO teams and serve as a resource regarding program information and availability
- Other duties as assigned
Skills:
- Possess a strong work ethic
- Highly detail and task oriented
- Works with efficiency and urgency while maintaining a high standard of quality control
- Sales mindset, driven by KPIs/commissions, operates in a self-directed manner to achieve goals from leadership
- Knowledge of the U.S. medical system – particularly around the day-to-day of physicians and clinical sites
- Ability to communicate effectively and credibly, verbally and in writing, with clinicians and others associated with the clinical education industry
- Be upbeat, driven, intelligent, well-organized, and articulate
- Strive to best support the strategic vision and guidance set by team and company leadership
- Thrive in a fun, fast-paced, startup environment
- Represent the team professionally and ethically
- Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity
- Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment
- Team player who is self-motivated and detail-oriented with the ability to achieve goals without daily supervision
- Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility over a variety of platforms
- Strong analytical and research skills
- Tech Native – able to familiarize oneself with new technical platforms quickly
- Detail oriented, and ability to prioritize effectively, multi-task, and meet deadlines
- Positive attitude and ability to take and receive constructive feedback
- Possess sound problem-solving skills
- Advanced knowledge and understanding of healthcare and medical education terminology preferred
- A high level of written and oral communication skills as well as the ability to think creatively
- Proficient in Microsoft office; including Word, Excel, and Outlook
Education & Experience:
- Bachelor’s degree in related field
- Clinical site acquisition experience strongly preferred
- Experience with Hubspot CRM or similar CRM strongly preferred
- Experience working with medical professionals
- Experience managing multiple tasks
- Previous healthcare educational experience (clinical or medical education)
- Some understanding of clinical education market preferred
- Experience working in a fast-paced startup culture
What You Gain:
- Competitive base salary of $50,000 to $55,000 annually, with the ability to earn uncapped commissions to push your total compensation to $80,000+
- Comprehensive Benefits Program: Medical,
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