Strategic Program and Delivery Leader (Remote Eligible)

FirsTech Inc

Champaign, IL 61820


FirsTech’s Program & Delivery Manager is responsible for managing the activities for a set of medium to large initiatives including development and maintenance of project plans, stakeholder management, customer onboarding, and risk management. The Manager will exhibit a demonstrated capability to lead with strong attention to onboarding and project management in a SaaS environment, facilitating the delivery of value.

The Program & Delivery Manager will help drive cultural change within the organization through optimal process implementation. They will serve as a subject matter expert on Agile development, understanding engineering practices and serve as a role model for the team to model Agile behaviors and key mindset shifts. This role will also partner with leadership to identify strengths and opportunities for continuous improvement recommendations within existing processes.

Additional Duties:

  • Participate and lead the identification, design, development, and implementation of assigned initiatives
  • Interface with internal and external resources to assess client requirements and ensure successful and timely completion of initiatives in accordance with client and organizational needs
  • Partner with Product to break down the high-level objectives of the initiative into epics, features, and stories for successful delivery team implementation
  • Document Business Requirements and Project Intake documents and translate them into Project Plans with clear workstreams, deliverables, milestones, etc
  • Anticipate and mitigate impediments
  • Create and maintain dashboards and reports for assigned initiatives
  • Maintain open communication with PMO leadership and stakeholders on initiative progress
  • Serve as POC on all assigned initiatives
  • Work with PMO leader on monthly / annual forecasting & reporting
  • Ensure compliance with FirsTech processes
  • Demonstrate transparency with initiative progress, impediments, and engagement from stakeholders
  • Facilitate retrospectives as needed throughout project lifecycle
  • Act as Scrum Master for up to 2 teams when required, facilitating daily stand up, prioritization, grooming, estimation, and retrospectives for assigned teams


Knowledge of:

  • Knowledge and experience with the SDLC and Agile project management methods such as SAFe, Scrum, Kanban, and Scrumban
  • Azure DevOps, Jira, Confluence
  • Microsoft Teams, WebEx

Ability to:

  • Manage multiple mid to large initiatives concurrently
  • Communicate and build relationships with external clients
  • Work both independently and also cohesively with team members
  • Demonstrate strong organizational and analytical skills
  • Exhibit excellent interpersonal, verbal, and written communication skills
  • Have fierce conversations
  • Hold people accountable and be decisive
  • Manage personal and team timelines to meet deadlines with little oversight
  • Have strong influence and partnership / collaboration skills to drive cross-functional teams


  • 7 – 10 years of experience in program or project management with a focus on interactions throughout all steps in the software development lifecycle
  • 2+ years of experience in the payment processing or financial tech space
  • Proven track record of launching and implementing a release plan and a program management process
  • Experience working with multiple teams across various time zones
  • Ability to hold people accountable and manage through influence
  • Driven and team oriented
  • Advanced certifications preferred (SAFe, PMP, ACP, CSM)

Remote Eligible In: Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Missouri, North Carolina, Ohio, South Dakota, Texas, and Wisconsin

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence.

Busey is an Equal Opportunity Employer including Disability/Vets. Visit to learn more about Busey’s Equal Opportunity Employment.

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