Strategic Performance Evaluation Director

EMC Insurance

Join EMC Team

At EMC, you’ll play a crucial role as a valued member of our team, utilizing your skills to contribute to the company’s success. We prioritize the engagement, development, and rewarding of our employees, striving to hire and retain the best talent.

Remote Position Opportunity

This position can be performed remotely for candidates residing in ND, NC, IL, IA, PA, TX, MS, KS, MI, WI, MN, NE, AZ, RI, OH.

Position Summary

  • Supervises, monitors, and directs the daily workflow for the underwriting support team.
  • Reviews reports and completes policy checks for quality control and compliance with applicable laws and company standards.
  • Ensures timeliness of policy processing by reviewing workloads in systems.
  • Provides and monitors training for new team members.

Essential Functions

  • Oversees and monitors the workload and performance of the team, guiding and answering technical questions.
  • Collaborates with team members to establish performance goals, conducts reviews, and provides feedback.
  • Participates in the hiring process and recommends salary adjustments for team members.
  • Supports diversity, equity, and inclusion initiatives and fosters an innovative culture.
  • Assigns workloads for the underwriting support team and acts as a liaison between underwriters and the team.
  • Audits new business and renewal policies for compliance and quality control.
  • Monitors instructions from underwriters to the rating team and ensures proper documentation of rates and premium modifications.
  • Provides general support to Underwriting and other branch areas with miscellaneous duties.
  • Attends training sessions for program and system changes and trains team members as appropriate.

Education & Experience

  • High school diploma or equivalency.
  • Associate degree in business or related field preferred.
  • Five years of commercial lines insurance experience, including previous experience with rating or related roles.
  • Previous supervisory or leadership experience preferred.
  • Associate in General Insurance (AINS) designation preferred.

Knowledge, Skills & Abilities

  • Thorough knowledge of property and casualty underwriting terminology, coverage forms, related documents, and procedures.
  • Strong problem-solving, organizational, and prioritizing skills.
  • Ability to work effectively with others, as well as independently.
  • Good leadership skills.
  • Strong computer skills and knowledge of computer systems.
  • Strong keyboarding and data entry skills.
  • Ability to make sound decisions.
  • Strong written and verbal communication skills with excellent customer service and presentation skills.

Equal Opportunity Employer

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco-free, including in company vehicles.

To learn more about why you’re gonna love it here, watch the video below.

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