Strategic Operations Oversight Specialist

Guidant Financial

This is a Fully Remote Work Opportunity

Location: Available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA

Position Details

  • Salary: $65,000 – $70,000 annually
  • Responsibilities:
    • The Role

      • Lead and support a full-function team in client operations.
      • Deliver products, service, and client experience.
      • Identify process improvement needs and share best practices.
      • Implement policies/procedures within the team.
      • Support individual team members’ career development.
      • Lead the team to overcome obstacles and challenges.
    • What You’ll Be Doing

      • Coach and develop a team of remote full-function employees.
      • Allocate resources to adjust team focus towards goals.
      • Communicate progress, results, challenges, and obstacles with senior leaders.
      • Set performance goals and deliver ongoing feedback.
      • Resolve escalated client issues efficiently.
      • Cultivate strong team collaboration in alignment with PACED Values and Guiding Principles.
    • Additional Functions

      • Partner with other managers and senior leaders on special projects.
      • Act as a team ambassador for cross-department initiatives.
      • Recommend changes for organizational and process improvement.
      • Support the team by utilizing visual management to monitor performance.
      • Perform other duties as required.
  • Requirements:
    • Must be 18 years of age.
    • 2+ years of customer care or client relations experience, preferably in a lead or supervisory role.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Demonstrate interpersonal leadership skills.
    • Passion for developing others, including teambuilding, coaching, and mentoring.
    • Clear communicator.
    • Ability to work autonomously.
    • Ability to create an inclusive workplace.
    • Must pass a background check.
    • Must meet work from home requirements.
    • Complete continuing education based upon current certification.
  • Benefits:
    • Work with a team of smart, creative, fun, and highly motivated people.
    • Ongoing training, career pathing, and supportive leaders.
    • Top benefits and perks, including comprehensive health coverage.
    • Paid parental leave and a generous 401k match.
    • 3 weeks of Paid Time Off and 11 Paid Holidays.
    • Flexible Work Arrangements – work from your home office with provided equipment.
    • Be part of Guidant’s award-winning culture.
    • Connect through coffee with senior leaders or be part of company sporting events.
    • Be part of an inclusive work environment that gives employees a voice.
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