Learning Management System Administrator – Contract Position
Gilead is seeking a LMS Administrator to join the Commercial Learning and Development Learning Technology team. In this role, you will support the Commercial trainers and end users. Additionally, this role will work closely with our Learning Effectiveness Manager on learning data and metrics.
Location:
100% Remote (Pacific Time hours preferred)
Essential Duties and Functions:
- Responsible for carrying out the operational responsibilities of system configurations, data analysis, and reporting functions for the commercial business.
- Create, edit, and maintain training items, classes, assessments, and curriculums.
- Create new reports.
- Troubleshoot and resolve end user issues within defined ticketing process.
- Audit data discrepancies between multiple systems and correct in LMS.
- Provide LMS product capability consultation for content teams; spread awareness about new features/product updates.
- Perform system upgrades and communicate system changes to impacted parties and process owners.
- Create and maintain training procedure manuals and guides.
- Ensure systems are compliant with company system security standards and that security controls are in place.
- Manages tracking of course revisions and history.
- Builds online Certifications and Evaluations in LMS.
- Coordinate with the training managers and the content vendor to address training needs through LMS.
- Manage LMS integrations.
- Reviews and monitors system performance.
- Coordinate with training effectiveness manager to implement tactics to increase content completion.
- Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
Knowledge and Skills:
- 3+ years with hands-on LMS systems configuration and system administration experience that demonstrates a solid understanding of how to configure and manage a learning management system. Preferred experience with ACTO LMS.
- Experience with loading content, importing tools, VLS integrations, API integrations, editing & managing notifications, and updating security roles and system configuration.
- Experience with deploying regular updates to large-scale enterprise audiences.
- Familiarity with course design and learning content authoring tools.
- Working knowledge of SCORM standards and learning management systems.
- Strong, professional written and verbal communication skills.
- Working experience with incident management tools (ServiceNow experience is preferred).
- Implementation and knowledge of APIs including integration with third-party training providers (i.e., LinkedIn) is a plus*.
- Ability to work independently with minimal oversight as well as actively contribute to project teams is required.
- Strong Microsoft Office 365 product knowledge is a plus.
- Experience using VLOOKUP and Pivot Tables to manipulate and analyze data sets.
- Strong analytical and problem-solving skills.
Required Years of Experience: 3+ years with hands-on LMS configuration and system administration experience
Job Types: Full-time, Contract
Salary: $45.00 – $49.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Experience level: 5 years
Schedule: 8-hour shift
Work Location: Remote
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