Company Overview
At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer – safer communities, safer schools, safer hospitals, safer businesses – safer everywhere. We’re building integrated technologies that help protect people, property, and places. We’re connecting public safety agencies and enterprises – enabling the collaboration that’s critical for a more proactive approach to safety and security. We’re committed to solving for safer every day because the work we do here matters.
Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings.
Job Description
Responsibilities of the Customer Education Specialist include but are not limited to:
- Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
- Conducting on-site training for Motorola Spillman software and designated third-party software
- Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
- Completing department-required reports within set standards
- Managing communication with customer contact(s) related to the training schedule
- Coordinating customer (agency) information between trainers
- Operates under supervision from the Customer Education Lead
- Relying on instructions and pre-established guidelines to perform the functions of the job
This role requires more than 75% extensive travel to customer site locations in the US. This position is open to all US States remotely.
Qualifications:
- High School Diploma or equivalent
- 1+ years of experience working with Motorola Flex Product
- Must have a valid Drivers License
- Experience with Motorola Flex Administration preferred
This position is subject to working in high-security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Basic Requirements
- High School Diploma or equivalent
- 1+ years of experience working with public safety products
- Must be able to obtain background clearance as required by government customer
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.
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