Strategic Learning Architect – Empowerment Specialist

Firstsource Healthcare

Date: Dec 1, 2023

Location: Remote, Remote, US

Requisition ID: 6064


Position Characteristics

This position works with minimal supervision and is frequently required to use professional skills, discretion, and sensitivity while addressing various quality and training issues. This individual works as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides training and coaching for the further development of each employee. Must work well with a variety of individuals and be able to resolve issues professionally. This individual is a leader who interfaces with various operations management personnel, including Center Directors, Supervisory staff, and the Quality Team.

Essential Duties and Responsibilities (include but are not limited to):

  • Designs appropriate training as needed.
  • Organizes & conducts training sessions as needed.
  • Provides documentation of training provided, and validates that budgeted time allocated is met.
  • Creates & conducts certification for learners. Provides feedback and coaching as part of the learning experience.
  • Selects or develops teaching aids such as training handbooks, tutorials, or quick reference guides.
  • Confers with Management and other employees to gain knowledge of what work situations require training.
  • Attends meetings and workshops, and participates on committees, as assigned.
  • Performs miscellaneous job-related duties as assigned.

Job Requirement

Required Knowledge:

  • Knowledge of company policies and procedures.
  • Knowledge of company goals and objectives.
  • Knowledge of client contract agreements and the client’s expectations.
  • Knowledge of medical reimbursement claims procedures, standards, and documentation requirements.
  • Knowledge of HIPAA
  • Knowledge of PC and applications/programs required to successfully perform their duties.

Skills Required:

  • Ability to communicate effectively, both orally and in writing.
  • Ability to document quality and training results.
  • Ability to develop, plan, and implement training programs.
  • Ability to function independently as well as part of a team.
  • Must have effective presentation and facilitation skills.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to implement effective process improvements.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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