Strategic Leader: Senior Director of Sales Operations Excellence

Boston, MA

Cortex Sustainability Intelligence

Cortex Sustainability Intelligence is an emerging leader in the energy decarbonization space, dedicated to reducing energy consumption, cost, and emissions from the built environment. With a decade of deep subject matter expertise, we specialize in solving material customer problems and connecting insights into action across the commercial real estate sector.

We Are Hiring: Senior Director of Sales Operations

We are currently seeking a Senior Director of Sales Operations to play a crucial role in building a scalable foundation for performance management, predictable growth, and best-in-class client outcomes. This remote position will support a US-based sales team and our executives headquartered in Nashville.

Who Are We?

Cortex is a B2B company on a mission to help commercial real estate meet their decarbonization goals for today, tomorrow, and 2030. Our AI-driven solution provides real estate with energy insights to drive capital investment planning, optimize operations, and achieve decarbonization goals.

  • Work with leading Class A real estate owners in the US
  • Transition from proof of concept projects to broader enterprise solutions
  • Add value to the c-suite

Principal Duties and Responsibilities (Essential Functions)

Sales Strategy and Support:

  • Define and deliver techniques to improve funnel performance for sales management
  • Support the sales team with process improvement, measurement, tracking, and analytics
  • Maintain regular check-ins with Sales Leadership for tracking against plan

Analytics and CRM:

  • Architect and action the customer management platform for strategic acceleration
  • Own the end-to-end process of tracking the sales funnel and operational metrics
  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment

Performance Management:

  • Support definition of weekly, monthly, and quarterly objectives for sales team
  • Design and support sales compensation programs
  • Bring a culture of accountability and visibility to the sales and GTM teams

Skills and Qualifications

  • Ten or more years of work experience in sales operations strategies
  • Energy software and climate tech commercialization experience preferred
  • Deep expertise in sales process management
  • Substantial experience with CRM management (e.g., HubSpot, Salesforce)
  • Strong analytical skills and a track record of success in lead advancement
  • Highly motivated, proactive, and solutions-oriented

Education

Bachelor’s degree required

MBA preferred

Behavioral Skills

  • Be data-driven
  • Be detail-oriented
  • Be innovative
  • Be results-driven with a bias towards action
  • Take ownership
  • Be collaborative
  • Be a strong communicator
  • Be a problem solver
  • Be adaptable

Accountabilities

  • Define clear sales metrics for success and measurement process in CRM
  • Ensure consistent CRM use as the “source of truth” for deal and customer data
  • Build reporting in CRM for strategic management of GTM
  • Establish a clear process for sales team compensation/commissions related to deal milestones

Supervision Received

The Senior Director of Sales Operations will report directly to Cortex’s Chief Revenue Officer and will receive regular supervision and at least weekly check-ins.

Benefits

  • Competitive compensation and equity
  • Access to medical, dental, and vision plans
  • Online mental health support through Talkspace
  • Access to Health Spending Account and Flexible Spending Account
  • Access to 401k plan
  • 10 paid holidays
  • Unlimited paid time off

Cortex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

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