Job Description
Summarized Purpose:
Contributes to PPD’s knowledge and content management utilized by our internal commercial teams (requests for information [RFIs], proposals, business development), including stakeholders across the organization. Manages the activities required to develop processes, tools and technologies to ensure content (text, graphics, data, etc.) accurately differentiate PPD. Serves as a thought partner in the development of best-in-class, commercial-ready content through the sharing of critical insights and reviewing/editing of stakeholder-developed content.
Major job responsibilities:
- Supports and contributes to the comprehensive knowledge and content management strategy and roadmap that aligns with company priorities.
- Follows and contributes to departmental knowledge and content management processes and guidance documents.
- Curates commercial content from internal systems and content sources to populate and continuously update the knowledge and content management tools.
- Reviews and edits compelling, commercial-ready content (text, graphics, data, etc.), both new and existing, ensuring it is complete, of high quality and strategically differentiate PPD to our clients.
- Works with all commercial team members (RFIs, proposals, business development, organizational stakeholders) to identify content requirements, address content gaps, gather feedback and refine content.
- Maintains adherence to folder structure, content, naming, branding and style guide.
- Drives adoption of library through regular team updates.
- Provides day-to-day end user technical support, taking initiative to mitigate and solve small user issues.
- Supports user trainings in collaboration with the Commercial Sales Training team.
- Supports key communications to the organization through official channels to disseminate critical library information (e.g., new content).
- Escalates low adherence to content usage policies to the appropriate functional leader.
- May mentor and coach junior team members.
Education/Experience:
Bachelor’s degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years).
Knowledge, skill and abilities required:
- Excellent written and verbal communication skills.
- Demonstrated ability to create and implement knowledge management systems and processes.
- Advanced critical thinking skills and ability to take initiative and think strategically to overcome challenges.
- Excellent planning, organizational and project management skills.
- Demonstrated attention to detail.
- Ability to work with and influence a team and others.
- Strong ability to achieve visual transition of text into graphics, charts or diagrams.
- Ability to work well under pressure and meet deadlines with a quality product.
- Demonstrated business maturity and professionalism.
- Excellent use of the Microsoft Office Suite.
The salary range estimated for this position is $60,000.00 – $65,000.00. This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. Actual compensation will be confirmed in writing at the time of offer.
We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:
- A choice of national medical and dental plans, and a national vision plan
- A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA)
- Tax-advantaged savings and spending accounts and commuter benefits
- Employee assistance program
- Paid Time Off, 10 paid holidays annually, 8 hours of volunteer time, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
