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Strategic IT Support Leadership: Senior Manager

GoHealth Urgent Care

About GoHealth Urgent Care

At GoHealth Urgent Care, we prioritize the needs of our patients by offering an effortless and unparalleled patient experience, fostering a welcoming culture of care, and seamlessly integrating with market-leading health systems and our communities.

Our Commitment and Values

GoHealth Urgent Care is an innovative company dedicated to delivering exceptional service and cutting-edge technology solutions. Our core values include collaboration, innovation, diversity and inclusion, accountability, courage, and integrity.

Vacancy: Senior Manager of IT Support

GoHealth is seeking a driven and experienced IT support leader to fill the role of Senior Manager of IT Support. This individual will lead our support efforts, ensuring the highest quality of service for our remote third-party helpdesk and field technician groups nationwide.

Responsibilities

  • Own the successful support for all operational technology teams in corporate and retail urgent care locations.
  • Lead and mentor a team of IT support professionals to ensure effective operations, consistent performance, and a positive working environment.
  • Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
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Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
  • 5 years of experience leading IT support teams in a healthcare or retail environment (7 years preferred)
  • ITIL certification or equivalent
  • Lean Six Sigma certification or equivalent
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