Strategic Implementation Manager

Description

About ThrivePass.

At ThrivePass, we empower our clients and their employees to Thrive through the personalization of employee benefits and data-driven insights. We do this by delivering innovative benefits technology, actionable insights, and meaningful experiences.

We value our employees, their contributions, and strongly believe in employee development. Everything we do is tied to our CARE values: Courageous, Authentic, Resourceful, and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly goals.

Our Why.

We empower our clients, and their employees, to Thrive through the personalization of employee benefits and data-driven insights.

Responsibilities.

• Align with ThrivePass culture, purpose, and quarterly goals.
• Partner with the sales team to ensure a seamless client transition from sales to implementations.
• Partner with Relationship Managers and/or Account Specialists to facilitate a smooth transition from implementations to ongoing service.
• Establish a solid client relationship in the kickoff and implementation meetings by setting and managing expectations.
• Serve as the primary point of contact during the implementation phase and relay key updates and milestones to key stakeholders.
• Project manage the entire implementation process and track all related timelines.
• Improve upon existing processes and procedures surrounding implementations and adhere to such processes.
• Work closely with the relationship management team on system setup for renewals.
• Configure the system as defined in the project scope and specifications for group builds and enrollments.
• Complete special projects during off-cycle implementation times.
• Create and manage staffing models to ensure a balance between organizational profitability and capacity.
• Identify and prioritize opportunities to optimize and enhance customer experience through customer feedback, customer monitoring, and partnership with our Relationship Management team.
• Ensure team performance and achievement of KPIs through team meetings, daily standups, 1:1s, coaching, and performance reviews.
• Develop standard operating procedures to ensure existing KPIs are met, while building upon established KPIs to track performance as the organization scales.
• Meet an 8 or higher average implementation satisfaction score.

Requirements.

• Bachelor’s degree.
• 3-5 years’ experience in Implementations or a similar role in a Third-Party Administration or in the Healthcare space.
• Knowledge of the benefits industry, specifically pre-tax benefits and COBRA.
• History of successful project management.
• Highly organized and detail-oriented. Must have the ability to manage multiple tasks and responsibilities under time constraints.
• Positive attitude.
• Ability to grasp new concepts quickly.
• Takes initiative to uncover/develop solutions prior to escalating issues.
• Takes initiative to learn and develop new skills.
• Ability to take on new projects and easily transition between tasks.
• Team player who is receptive to coaching and adaptive to change.
• Strong communication skills (both verbal and written) and ability to speak to senior level team members (internal and external).
• Desire to excel and grow each day.

Salary Offered

$85,000-$95,000/annually

Bonus Eligible

Benefits Offered

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Employer Contributions to Employee ThrivePass Account
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

Additional Information.

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Salary

$85,000 – $95,000 per year