What We Need
FLEETCOR is currently looking to hire a Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located remote/virtual. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Customer Accommodation Agent will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Shadma Siddiqi and regularly collaborate with the related airline team(s)/department(s).
How We Work
As a Crew Accommodations Agent, you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing:
- Assigned workspace is home office set up
- Company-issued equipment (+ remote access)
- Remote training
- Monthly home internet stipend
Role Responsibilities
The responsibilities of the role will include:
- Receiving inbound inquiries to source hotel, transportation, and travel needs of clients for their crew and management
- Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
- Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements, and SOPs,
- Effectively utilizing all Customer Service tools and technology to process, track, and report transactions
- Professionally responding to all clients and/or vendors and escalate issues, complaints, or service disruptions according to procedures,
- Continually update and maintain company database with client transactions and sourcing inventories
- Providing continual feedback on customer service processes and
- Interacting with internal departments,
- Supporting other duties/projects as needed
Qualifications & Skills
- Passion for customer service and must have relevant work experience
- Fluency in English and preferably one/two more languages
- Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
- Effective communication skills and great listening skills
- Commitment to continuous improvements, changes and has a willingness to learn
- Thinks creatively and strong analytical and problem-solving skills
- Self-motivated and able to work independently and as part of a team
- Excellent negotiations skills using different channels and methods of communications (phone or email)
- Excellent interpersonal and client relationship skills
- Ability to work in a call center / service desk environment
- Powerful verbal and written communication skills
- Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
- Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
- Ability to manage and provide feedback to all types of individuals
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Must be able to work flexible hours, including early mornings, late evenings, night, weekends, and national holidays
- High School Diploma or higher qualification is required
- One year experience of hotel/travel industry experience is necessary
- Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred
Salary Range
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At FLEETCOR, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $15.00 – $15.50 per hour.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Our Company & Purpose
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.
Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- “Beyond” Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its “new platform business” integration “Expense Management & AP/Vendor Payments” solutions into one bundled software platform.
