The Enterprise Services and Tools Operations and Maintenance (ESTOM) Technical Team Lead
Location: Chandler, Arizona
The ESTOM Technical Team Lead provides IT operations support to our government customer in Chandler, Arizona. This role involves leading a team in core support operations with 24x7x365 on-call support under the Service Delivery lifecycle.
Responsibilities:
- Manage teams responsible for all aspects of the ESTOM infrastructure, including monitoring, database administration, application package creation and deployment, security compliance, and more.
- Administer enterprise security and enterprise monitoring tools.
- Manage IT system infrastructure and related processes.
- Provide technical recommendations for resolving complex technical problems.
- Lead projects from concept to completion, taking a lead role in implementation across multiple simultaneous projects.
- Experience with web proxies and multiple enterprise monitoring tools.
Required Skills/Experience:
- Bachelor’s or Master’s degree in computer science, MIS, or a similar computer-oriented major and five (5) or more years of IT work experience.
- 5 years’ experience in senior Tools Administration and / or Information Security Administrator roles.
- Microsoft certified in Administering Windows Server Hybrid Core Infrastructure AZ-800.
- Ability to obtain Microsoft Azure Administrator (AZ-104) within 60 days of hire.
- Advanced knowledge of Enterprise Monitoring tools such as SCOM, Axonius, Tableau, Nagios, TrueSight.
- Experience with Microsoft’s System Center Configuration Manager (SCCM) and Windows Server Update Services (WSUS).
- Experience with Azure and AWS administration.
- Proficiency in Windows PowerShell scripting.
- Strong organizational skills and ability to supervise a team of IT administrators.
- Experience working with a government agency or on a government contract.
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification program.
- Top Secret security clearance or ability to obtain clearance.
Preferred Skills/Experience:
- ITIL v4 certified.
- Demonstrated ability to lead troubleshooting for issues across various applications/products.
- Understanding of ITSM, service desk operations, and use of the ServiceNow IT Service Management application.
Physical and/or Mental Qualifications:
- Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability.
Job Type: Full-time
Pay: Up to $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule: Monday to Friday
Work Location: Remote
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