Strategic Director of Healthcare Software BPaaS Operations

RAM Technologies Inc.

RAM Technologies, Inc. – BPaaS Operations Director

Our client, RAM Technologies, Inc. (ramtechinc.com), a Pennsylvania corporation, operates remotely, providing software and service solutions to health insurance providers for the administration of Medicare Advantage, Managed Medicaid, and Special Needs Benefit Plans.

Position Overview

We are seeking a talented BPaaS Operations Director to oversee all aspects of the assigned operational area. This includes planning, organizing, and managing staff and processes to deliver outcomes aligned with operational and contractual commitments.

Location

The corporate office is officially in Fort Washington, PA, but as a fully remote business, this position is 100% remote, allowing you to live anywhere in the U.S. and work from your home office.

Requirements

  • Education: A Bachelor of Science (BS), Bachelor of Arts degree (BA) or equivalent is preferred.
  • 7+ years in healthcare industry experience, specifically in the payer segment of Medicare Advantage or Managed Medicaid. BPaaS experience is a plus.
  • Knowledge of the healthcare industry, BPaaS operations, and experience in building scalable operations are pluses.
  • Must possess strong operational management skills and the ability to interact directly with internal departments and clients.
  • Exceptional interpersonal, listening, written, and oral communication abilities are a must.

Responsibilities

  • Maximize use of the RAM processing platform and surround products to drive automated and efficient manual outcomes.
  • Develop department policies, procedures, workflows, handoff processes, etc.
  • Coordinate with IT/Ops Support to ensure UAT plans, scenarios, and cases align with operational processes and expected results.
  • Assess reporting needs for responsible functions and determine how best to operationalize a metric-driven approach.
  • Implement a continuous improvement plan to identify opportunities for improvements in technology and process.
  • Develop and maintain sales slides to describe operational process, controls, and outcomes.
  • Assist in ensuring the service offering can tactically be delivered against contractual, regulatory, and financial expectations.

Salary and Benefits

The BPaaS Operations Director position includes a salary range of $135,000 – $150,000 per year plus bonus based on performance outcomes, along with the following benefits:

  • Medical (pays 75% of selected coverage)
  • Dental
  • 401(k) with match
  • Life, AD&D, LTD
  • 5 weeks’ vacation
  • 6 sick days
  • 10 holidays

Job Type: Full-time

Schedule: Monday to Friday

Experience: Medicare Advantage, Managed Medicaid in the payer segment: 5 years (Required)

Work Location: Remote

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