Strategic Director of Development Operations Excellence

Oak View Group:

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic, and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview:

The Vice President of Development Operations for OVG Hospitality oversees vertical aligned venues (Arenas, Stadiums, Theatres and Special Events) in the geographical territory of covering New Business opportunities. This role is responsible for achieving the company’s set objectives in the food, beverage, and hospitality services market segments by developing new contract and opportunities.

Responsibilities:

• Responsible for New Account Development: conducting market research, determining sales targets, prospects and leads, independently planning and executing an effective marketing strategy
• Build relationships by networking and prospecting with key decision makers, establish and develop strong, effective relationships with influencers through professional, courteous, and ethical interpersonal interaction
• Coordinate, create, and deliver effective responses to RFP/Q’s and RFI’s, and sales proposals and presentations
• Tracks the pursuit process and proposal development schedule through the life of the pursuit to ensure submittal is compliant with requested information and delivered by the designated deadline
• Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects
• Responsible for negotiating, authoring, and submitting finalized contracts to OVG Hospitality President
• Maintain accurate records for all development activities in conjunction with responsibilities
• Communicate regularly with OVG Hospitality President, OVG Regional SVPs OVG Corporate Staff, Operations Staff and Business Development Colleagues about the needs of our clients and their expectations
• Maintain an extensive client database for follow-up sales calls and contact (CRM, in person, phone, email, mail, etc.)
• Independently develops contacts and opportunities, as needed, to strategic target accounts in coordination with the Business Development Department and the President of OVG Hospitality
• Serves as primary contact up to operation startup, including responsibilities to secure signed contract
• Other duties and responsibilities as assigned

Qualifications:

• Minimum Bachelor’s Degree, Master’s preferred in Hospitality-related fields
• 10+ years in Hospitality, in progressively more responsible roles, including experience as a General Manager, including 3+ years of experience with Business Development/Sales in the hospitality field
• Bilingual in Spanish and English required.
• Demonstrated outstanding networking abilities and relationship building skills with a clear understanding on the key stages in the selling process and knowledge of effectively closing a deal
• Ability to focus on customer/client satisfaction while achieving revenue objectives
• Excellent problem solving and interpersonal skills are essential for this role
• Thorough understanding of food and beverage performance benchmarks and efficiency ratios
• Strong competency at branding and market segmentation within the hospitality industry
• Ability to write very good business plans
• Ability to justify and support proposed financial analysis development
• Strong understanding of proformas and P&Ls
• Strong knowledge of food and beverage operations and the ability to recognize synergies
• Strong understanding of the day-to-day operations of food and beverage outlets to help develop concepts and brands
• Demonstrated proficiency and successful experience in sales generation, contract negotiation, event scheduling, training, catering, concessions, and menu development
• Ability to work independently with little supervision or oversight
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, email); working knowledge of POS systems
• Ability to adhere to a high standard of business etiquette, excellent verbal and written communication
• Ability to consistently represent the company in a professional, positive, and knowledgeable manner
• Ability to adhere to the highest standard of confidentiality and discretion
• Demonstrated ability to produce detail-oriented, accurate work
• Ability to work a varied schedule, which may include weekends and evenings, as required ensuring outcome

Strengthened by our Differences. United to Make a Difference.:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.