Collections Specialist
Summary:
Our growing and highly successful property Services Management Company, Ascension, is looking for a Collections Specialist to join our team. This new role will be responsible for monitoring customer accounts and ensuring timely payments of company invoices. Experience in the construction and service industries with an understanding of accounting concepts, along with effective communication with project and regional managers, customers, and compliance personnel, is required. The ideal candidate has excellent communication and multitasking skills, a positive attitude, a strong work ethic, and is highly organized and proactive.
Essential Duties and Responsibilities:
- Monitor anticipated collections to ensure timely payments of company invoices.
- Contact customers via telephone and e-mail to resolve all paperwork and compliance items that are needed and to receive information regarding the anticipated date of payment.
- Able to negotiate satisfactory documentation for the customer’s needs to allow our Company to be paid while maintaining standard operating policies and procedures.
- Work with subcontract administrative personnel, project personnel, certified payroll personnel, and others as needed to provide compliance documentation to customers as needed.
- Must be familiar with lien releases, billings (SOV and T&M based), preliminary notices, and AR aging reports problem-solving to secure collections.
- Monitor the quality control of AR documentation to provide correct lien releases and paperwork in accordance with customers’ documentation needs.
- Create, as needed, and review AR collections reports to ensure intended outcomes for reporting.
- Ensure compliance with federal, state, and public and private project lien laws.
- Provide weekly updates to management on A/R collections and cash flow.
- Maintain accurate records about the customer payment status.
- Assume additional responsibilities as instructed by management.
Requirements:
- At least 2 years of experience in accounts receivable, collections, and payment solutions in the construction industry is strongly preferred.
- Experience with large ERP systems.
- Strong customer service and relationship-building skills.
- Understanding of accounts receivable and compliance processing.
- Strong organizational and communication skills.
- Must be proficient with Microsoft Excel, Word, Office 365, and the Internet.
- Attention to detail to ensure thoroughness and accuracy is a must.
- Excellent follow-up, organizational skills, and time management.
- Dependability, punctuality, and reliability.
Working Environment:
This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Salary Range: $20 – $25 per hour.
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