About Crossvale:
We’re a catalyst for transformation. Our passion for pushing boundaries delivers top-tier solutions for our global clientele, backed by a legacy of technological leadership spanning two decades.
Why Join Us:
Work alongside a result-oriented, global, and diverse team of practice leads, architects, and engineers that emphasizes collaboration and actionable solutions. Contribute to impactful projects in a culture defined by our core values: experience, trust, passion, and results.
Position Overview:
The Customer Success Manager is a hybrid role that encompasses three crucial components: technical leadership, client relationship management, and sales.
Technical Leadership
- Provide technical leadership and become a trusted advisor to our customers.
- Provide feedback to technical teams regarding project progress, client insights, and team performance.
Customer Focus
- Monitor project success and align outcomes with client expectations.
- Cultivate customer relationships with new and existing customers.
- Coordinate resource planning for delivery to ensure that client expectations are met and their requirements are adequately addressed.
- Oversee client issues resolution meetings and manage crises, taking a leadership role for the client and the delivery team.
- Conduct project closure meetings, overseeing the final stages of the project and completion, ensuring all necessary details and requirements are addressed before concluding the engagement.
Sales
- Drive sales growth through existing and new accounts.
- Identify and pursue new opportunities within client accounts, including the introduction of new offerings.
- Serve as a dedicated ambassador for Crossvale’s service offerings, educating both prospects and customers about our capabilities.
- Participate in sales pipeline calls and new account onboarding.
- Collaborate with Account Executives to develop an account strategy for the assigned accounts.
What Sets You Apart for This Role:
- Build and nurture strong customer relationships within a collaborative team setting.
- Exhibit deep financial and/or banking industry knowledge for effective solution design and issue resolution.
- Demonstrate strong architectural skills and proven technical leadership for 10 plus years.
- Strong understanding of Azure, Container Orchestration, OpenShift and/or Kubernetes technologies;
- Experience with AWS or GCP is a plus.
- Showcase customer-facing experience (Customer Success, Account Management, or Sales) with a history of 5 plus years driving satisfaction and retention.
- Display a drive and commitment to achieving results.
- Embrace new challenges with energy and urgency, showcasing an action-oriented mindset.
- Exhibit innovation by exploring creative solutions that add value, while being comfortable with taking calculated risks.
- Recognize the value of diverse perspectives, fostering a collaborative environment.
- Possess strong communication skills.
- Demonstrate the ability to find efficient solutions to overcome barriers.
- Ensure commitments are met.
- Possess excellent presentation skills and proficiency in whiteboarding.
- Possess knowledge and experience of various aspects of business operations, strategic thinking, problem-solving, and a keen awareness of market dynamics.
Company Culture:
At Crossvale, we foster a culture of dynamic and inclusive collaboration in a global workplace. Mutual respect, integrity, and open communication are foundational. We’re equally committed to building trust with employees and customers worldwide.
What do you get:
- $160,000 – $180,000 base salary.
- Plus commissions.
- 100% Remote work.
- 15 days of PTO.
- 8 Paid Holidays.
- Company-paid Life Insurance.
- Health, Vision, and Dental Insurance.
- 401(k) with 4% match contribution.
- Availability for travel required up to 20%.
