Strategic Client Success Architect

YAPI Inc

Salt Lake City, UT

Yapi Inc.: Revolutionizing Dental Practice Management

At Yapi Inc., we believe in working smarter. Our software, Yapi, was meticulously crafted by a practicing dentist in Southern California. We specialize in a range of features designed to help dental practices automate and streamline their operations. From paperless forms to patient communication tools and an intra-office communication system, Yapi is your all-in-one solution.

Client Success Managers for Seamless User Experiences

Yapi’s Client Success Managers take charge of the user relationship post-implementation and throughout the client lifecycle. They play a pivotal role in ensuring long-term satisfaction by overseeing utilization and providing advice on customizations to enhance user success. Leveraging health data, they drive the user renewal process and assist practices in achieving success metrics.

  • Anchoring the System: They integrate the system into the user’s practice.
  • Strategic Advising: They advise internal teams on aligning Yapi processes and roadmap with user needs.
  • Client Interactions: They oversee all client interactions with the team.

This role is exclusively open to residents of Texas (TX) and Utah (UT) who possess a minimum of one year’s experience in a User Relationship Management position, focusing on post-implementation relationship management and customer retention. Please note that this is not a sales or people-management role.

Read the full job description here. Click here to learn more about the benefits we offer.

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