Join CVS Health and Bring Your Heart
At CVS Health, our collective purpose is clear: Bringing our heart to every moment of your health. Our commitment revolves around delivering enhanced human-centric health care for a rapidly changing world. Anchored in our brand, with heart at its center, we prioritize not just what we deliver, but how we deliver it.
Our Heart At Work Behaviors™
Our Heart At Work Behaviors™ embody this purpose, empowering every CVS Health team member to contribute to transforming our culture. This transformation accelerates our ability to innovate and deliver solutions, making health care more personal, convenient, and affordable.
Care Management Associate Position
This Care Management Associate (CMA) role is 100% remote, allowing candidates from any state to apply. The working hours are Monday through Friday, with no weekend or holiday shifts.
- Four shifts per week from 8:00am-4:30pm in the candidate’s time zone
- One late shift per week from 12:30pm-9:00pm EST
- Rotating Friday late shift, occurring approximately once every 3-4 months
Shift times may vary per business needs, and there is no travel required.
Responsibilities of the Care Management Associate
The Care Management Associate on the Lifestyle Conditioning Coaching (LCC) team plays a crucial role in assisting the Coach with effective care coordination and self-care for members. Key duties include:
- Making outreach calls to eligible program members
- Managing inbound call activity in a queue
- Providing initial reviews of tasks and administrative activities
- Navigating computer systems while communicating with members
This position is ideal for individuals with strong customer service skills, remote teamwork ability, excellent multitasking skills, and the capability to navigate computers while providing top-notch customer service.
Required Qualifications
1+ years of computer experience, including knowledge of Microsoft Word, Outlook, and Excel. This role involves long periods of sitting, telephone, and computer work.
Preferred Qualifications
2+ years of telephonic customer service experience, knowledge of Managed Care concepts, data entry and documentation skills, background in a health care setting, call center experience, and proficiency in typing and multitasking.
Education
High School diploma or equivalent years of experience.
Pay Range
The typical pay range for this role is $18.50 – $35.29 per hour. The actual salary depends on factors such as experience, education, and geography. Eligible for CVS Health bonus, commission, or short-term incentive programs.
Enjoy Comprehensive Benefits
In addition to compensation, CVS Health offers a range of benefits, including medical, dental, and vision coverage, 401(k) retirement savings plan, Employee Stock Purchase Plan, life insurance, short-term and long-term disability benefits, well-being programs, education assistance, development courses, store discount, and partner discount programs.
For detailed information on available benefits, visit jobs.CVSHealth.com/benefits
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19. Proof of at least one COVID-19 shot is required before the first day of employment. Requests for reasonable accommodations can be made within the first 10 days of employment.
For requests or inquiries, contact [email protected]. For speech or hearing disabilities, call 7-1-1 for Telecommunications Relay Services (TRS). CVS Health is committed to equal access and providing reasonable accommodations.
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