The Business Systems Analysis Professional 1
The Business Systems Analysis Professional 1 performs analysis of business, process, and user needs. This includes documentation of requirements, cost/benefit analysis, and translation into proper system requirement specifications. Work assignments for this role are often straightforward and of moderate complexity.
Responsibilities
The Business Systems Analysis Professional 1 formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. The person will need the ability to work with and onboard agency partners onto our CRM platform. This platform is the key communication and automation tool between the agent and their prospective clients. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Understands own work area professional concepts/standards, regulations, strategies, and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Required Qualifications
- Bachelor’s degree
- 1-3 years of CRM Technological Experience
- Interdepartmental Communication skills
- Experience in problem analysis and process
- Experience with Microsoft Office suite including Word, Excel, and PowerPoint
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Problem solving and consultation within complex environments
- Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
- Knowledge of Systems Development Life Cycle
- Knowledge of Waterfall and Agile Development Methodologies
- Go High-Level CRM experience
- Experience with onboarding
Additional Information
Schedule is between the hours of 9:00am–5pm EST (Monday-Friday) with some possible weekends and overtime but only as needed by the business. This position might require up to 10% travel.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested
- Satellite, cellular, and microwave connection can be used only if approved by leadership
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours: 40
Pay Range: $48,800 – $67,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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