Who We Are
NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.
ABG, the division within NFP
American Benefits Group (ABG) is one of the nation’s leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 25 years, we have grown considerably and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world-class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures. We’re proud to be on the leading edge of our industry today, and as we move into the future of Consumer Directed Health Care. Our core mission is to deliver our empowering technology solutions and exceptional service while building strong long-term relationships with our clients, brokers, consultants, and participants.
Position Summary/Objective – FLEX Benefits Account Manager
As a part of our growth, we are looking for a qualified candidate to join our team as Flex Benefits (pre-tax flex benefits consisting of FSA’s, HRA’s, HSA’s, and commuter benefits) Account Manager to provide proactive dedicated support to some of our key relationships. This Flex Benefits Account Manager will play a key role in building and maintaining relationships with existing and new partners, as well as manage a multi-faceted range of responsibilities focused on all aspects of implementation, relationship management and service delivery to our key employer clients and their needs.
- This position is perfect for you if you have the required flex benefits experience and you thrive to help others understand and access said benefits.
- We’re looking for someone who loves solving problems and creating long-term customer relationships.
- This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
This is a full-time position, ideally working on-site and hybrid from our North Hampton, MA office. We also offer the flexibility for experienced candidates, with flex-benefits administration, to work remotely from any US Office and on an 8:30-5:30pm EST schedule. To work remotely, you must maintain a confidential workspace and high-speed internet access.
Essential Functions/Duties/Responsibilities
- Serve as the dedicated contact within the Flexible Compensation Department for assigned employer groups, managing key relationships with clients HR and benefits management teams and their broker/consultants.
- Proactively identify and support client’s needs.
- Ensure the highest level of responsiveness. Provide the highest level of problem-solving, providing regular updates on ongoing matters to clients and/or brokers.
- Coordinate internally as needed to remain up to date on ongoing processes relative to your assigned clients.
- Hold quarterly touch-base meetings with your assigned clients and as needed based on the relationship.
- Client Renewal Assistance and tracking of renewal status.
- Become an expert in the Alegeus Portal to assist clients and brokers with processes as needed.
- Assist with escalated matters relative to key accounts prior to escalation to Management yet also using best judgement to understand when a matter must be reported to Management.
- Host Alegeus Portal Training sessions as needed.
- Consistently monitor our ABG shared email inboxes to make sure that you are aware of any issues or challenges your clients may be facing. Constantly keeping your finger on the pulse of the relationship.
- Take initiative to remain up to date with current IRS Section 125 regulations including changing legislation related to current events.
- Meet regularly with other Account Managers and Flex Department Manager to provide updates on key relationships.
- Ensure privacy by following all security and HIPAA guidelines.
First-Class Customer Service
- Provide leading customer service to all clients, brokers, vendors and any other interested parties
- Strategically focused and responsible for client satisfaction, maintaining client communication, and management of the client relationship
- Responding promptly to all client/broker email requests
- Assist in creating special processes for clients in collaboration with other departments as needed
- Assist with escalated customer service matters relative to key accounts prior to escalation to Management
- Assist with open enrollment processing for clients not assigned during the peak of renewal season
- Assist with client presentations for clients not assigned to an account manager
- Manages time independently and company resources appropriately
- Engage productively with other team members to encourage and maintain a positive up-building environment
- Maintains safety of client-data
- Performs other duties as requested by Management
Qualifications and Experience
- Knowledge of flex benefits administration required
- Associate degree or equivalent experience preferred. HS Diploma or GED required
- 2+ years of related experience and using a SaaS web-based application required
- 2+ years in a Customer Support/Account Management-type role preferred
- Track record as an enthusiastic team player with proven ability to prioritize and multi-task
- A passion to make customers and coworkers feel important and valued
- Proficient PC Skills (Microsoft Office, Excel, Outlook)
- Manages time independently and company resources appropriately
- Engage productively with other team members to encourage and maintain a positive up-building environment
- Maintains safety of client-data
- Performs other duties as requested by Management
Preferred Skills – Not a requirement
Bilingual, Spanish
What We Offer
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – ABG is your final career step!
- A variety of career development tools, resources
Apply Now
