Strategic Air Travel Logistics Specialist

American Express Global Business Travel

Amex GBT: Join Us on a Journey

Amex GBT is more than a workplace; it’s a community where colleagues draw inspiration from travel as a force for good. Through our collective efforts, we strive to make a positive impact on our industry. At Amex GBT, we foster a culture of inclusivity and collaboration, where every voice is valued.

Ready to embark on a fulfilling career path? Start your journey with us at Amex GBT! As a Travel Counselor, you’ll become part of our highly skilled remote team, delivering exceptional service to our corporate business clients.

We take pride in our warm and inclusive culture, innovation in travel technology, internal promotions, and abundant career advancement opportunities. Many of our Traveler Care leaders began their careers as Travel Counselors and are now integral parts of various GBT departments!

We’re eager for you to witness our values (People, Passion, and Progress) in action and encourage you to submit your application.

What You’ll Do on a Typical Day

  • Advise and arrange travel for corporate business customers (individuals and groups)
  • Conduct analysis and research on travel options, anticipating traveler needs for additional services
  • Arrange and book domestic and international business travel (air, road, rail, accommodations)
  • Utilize Global Distribution Systems (GDSs), including Sabre
  • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
  • Employ positive telephone service techniques and address special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We anticipate sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise (Sabre)
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity and safeguard personal traveler information
  • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Ability to resolve customer issues quickly and independently or with suppliers
  • Teamwork and openness to feedback

Please be flexible and prepared to work a shift between 8 am and 8 pm Monday-Friday.


United States – Virtual Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Find your happy medium at Amex GBT, balancing work and life. Our flexible benefits, starting from your first day, include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Enjoy travel perks with weekly deals from major travel providers on flights, hotels, cruises, and car rentals. Develop your skills with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and priority consideration for new job openings.

We are dedicated to championing Diversity, Equity, and Inclusion in every aspect of our business. Connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, achievements, and drive company awareness and action.

Access wellbeing resources to support mental and emotional health for you and your immediate family, and much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship, or marital status. We are committed to providing reasonable accommodation to individuals with disabilities. Please inform your recruiter if you need accommodation at any point during the hiring process. For more details, consult our GBT Recruitment Privacy Statement.

If you don’t meet every requirement but are passionate about our mission, don’t hesitate to apply. You may be exactly the person we’re looking for!

Apply Now
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