Aftermarket Inside Sales Specialist- Service Sales
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Position Overview
As an Aftermarket Inside Sales Specialist- Service Sales, you will be multitasking by answering numerous incoming calls while also maintaining regular outbound calls to targeted customers. You will build relationships across our customer base (end users, distributors, ISPs, OEMs) in addition to our broad commercial and operational team (BDMs, Marketing Specialists, Channel Leader, Application Engineers, etc.). This position operates in a dynamic environment; As such, it’s imperative to be organized and have the ability to prioritize responses.
This position reports to US Services Sales Leader.
Your Responsibilities
- Exhibit a positive, friendly, and helpful attitude with customers and be sensitive to their needs.
- Assist marketing specialists and sales personnel with quotation, order processing/management, customer interactions, and internal communication with ABB factories and Aftermarket, amongst others.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Fielding of website-generated service requests.
- Work in concert with the Aftermarket Channel Leader to strengthen relationships with ABB partner organizations (CIO, Distributors, ISPs, OEMs, Utility).
- Support closing orders and achieve quarterly quotas.
- Generate aftermarket parts proposals for customers along with supporting training of channel partners on Self-Help quote tools to drive productivity.
- Work with factory teams to secure material pricing.
- Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences.
- Process orders for product & service quotations and drive continuous follow-up throughout the completion of the customer’s purchasing cycle.
Your Background
High School Diploma (Bachelor’s Degree preferred) with 5+ years of proposal generation and customer support experience. Alternatively, a special combination of education and experience and/or demonstrated accomplishments in the electrical industry. Must have knowledge and skill in the utilization of computer databases. Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Experience:
- General knowledge of power transmission & distribution products/systems.
- Previous experience with business-to-business customer support.
Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Healthcare plan
- Wellbeing program
More About Us
Electrifying the world in a safe, smart, and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live, and work. We develop innovative products, solutions, and digital technologies that enable energy efficiency and a low-carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers, and power a sustainable future for society. go.abb/electrification We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: EEOC_KnowYourRights_screen_reader_10_20.pdf pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Remote.
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