Job Title:
IT Clinical Applications Analyst (FT) EPIC Ambulatory Apps – Remote Position
Job Code:
MSHA000C2I
Location:
BALLAD CORPORATE, Johnson City, TN
Position Type:
Full-time (scheduled 72 hrs or more per pay period)
Job Definition
Job Description
Scope of Position:
- Maintain regular communication with vendor representatives
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues
- Investigate end users’ preference while making build decisions
- Analyze business operations as they relate to build decisions
- Analyze new functionality in releases to determine how it should be used
- Review software, coordinate, and test updates
- Review and test each new release
- Analyze data conversion needs
- Ensure that data coming across an interface meets the business need
- Follow established policies and procedures for System
- Troubleshoot problems and questions from end users
- Responsible for timely management of all assignments, including ticket management and maintaining an up-to-date status in tracking system
- Tracks time to work efforts assigned and maintains a time card appropriately
- Must execute text plans/scripts and provide input to maintain accuracy while keeping the content current
- Engages with other teams in coordination of work effort
- Assist with onboarding and precepting Level I analysts
- Act independently and manage meetings as needed
- Maintain professionalism in actions and words
- Responsible for other duties as assigned
Reporting Relationship
See Table of Organization
Education/Licensure
4 years IT experience with no degree.
Health Care experience preferred but not required
Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months.
Skills:
- Demonstrates ability to meet deadlines.
- Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
- Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs.
- Possesses an understanding of computer system capabilities to address process requirements.
- Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions.
- Skilled at problem-solving.
- Strong communication skills – written and oral.
- Excellent organizational skills.
- Skilled in Microsoft Office products.
Compensation
Location and Work Requirements
Shift:
Day
