Join EMC and Make an Impact
At EMC, we value your skills and consider you a crucial member of our team. Your contributions will not only help shape our success but also provide you with valuable experience. We are committed to hiring and retaining the best talent through engagement, development, and rewarding opportunities.
This position is eligible for remote work for candidates residing in WI.
Summary:
- Requests agency and commercial bill premium disbursements
- Processes insufficient fund returns and electronic funds transfer information
- Assists customers with inquiries about their accounts
- Prepares and processes agency and direct bill payments for commercial direct bill and agency statements
- Reviews commercial lines direct bill and collection system transaction registers for discrepancies and addresses them
Essential Functions:
- Reviews and prepares dividend payments, including transfer letters following established timelines and procedures
- Answers telephone and email inquiries regarding customer accounts, such as amounts due, balances, and payment expectations
- Researches and resolves billing issues
- Acts as a liaison between Accounting, Rating, Underwriting Associates, and Underwriters for billing-related matters
- Reviews transaction register, direct bill, and agency bill/account current for discrepancies and addresses them
- Sends accounts to collection agencies following established timelines and procedures
- Refers accounts to supervisor and/or manager for charge-off consideration
Education & Experience:
- High school diploma or equivalency
- Two years of bookkeeping or related experience
Knowledge, Skills & Abilities:
- Good knowledge of bookkeeping
- Keyboarding speed (35-40 wpm) and accurate data entry skills
- 10 key by touch and a good math aptitude
- Ability to file alpha and numeric information accurately
- Strong written and verbal communication skills
- Strong customer service skills
- Good organizational skills
- Strong attention to detail
Our commitment:
Our employment practices comply with laws prohibiting discrimination based on various factors. All of our locations, including company vehicles, are tobacco-free.
Discover why you’ll love it here by watching the video below.
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