TITLE: Charge Entry Supervisor
REPORTS TO:
VP, Revenue Cycle Management
FLSA STATUS:
Exempt, Fulltime
POSTION SUMMARY:
The Charge Entry Supervisor provides supervisory guidance to the charge entry team on a daily basis. Oversees and contributes to the daily work load while ensuring all department policies and procedures are followed. Works with other department supervisors to coordinate the overall flow of work to ensure timely processing of claims.
ESSENTIAL FUNCTIONS:
- Oversees, creates, and delivers employee work allocation on a daily/weekly/monthly basis
- Tracks productivity reports to leadership and team
- Answers team member questions, works to resolve reconciliation and charge entry issues/delays, front end edits, and identify areas of delays or inefficiencies
- Completes monthly audit of charge entry to verify all cases have been entered by month end close
- Checks the accuracy of batches before release, i.e., corrects and/or works with individuals to correct concurrency problems, keying errors, etc.
- Enters charge entry information into the system to assist with data entry to ensure claims are being billed timely
- Monitors electronic and paper claim submission to ensure all claims are received by the clearinghouse daily and mailed as needed
- Downloads the 837 files for claims to ensure all are received by the clearinghouse for timely billing
- Imports demographic downloads for applicable facilities daily
- Ensures front end edits are worked timely and feedback is provided to team to ensure claims are billed correctly and timely
- Coordinates and leads weekly or bi-weekly team meetings to communicate updates and inform team of practice updates
- Provides training to existing and newly hired staff members
- Works with HR and leadership to identify, recruit, and staff individuals needed in the department
- Performs employee evaluations with leadership on an ongoing basis and provide feedback
- Responsible for managing time off requests within the department and ensuring work is covered
- Approves employee time sheets for each payroll cycle timely
- Additional duties as assigned by leadership at NPH
POSITION RELATIONSHIPS
This position has daily, ongoing contact with NPH administrative staff, contracted providers, and other outside contacts. This position has direct reports.
EDUCATION REQUIREMENTS:
High School diploma or GED required. Associates degree preferred or at least 2 years of supervisory experience in a similar role.
KNOWLEDGE, SKILLS, ABILITIES
Ability to examine documents for accuracy and completeness and solve difficult problems and correct errors. Previous work in a medical billing office setting with a strong understanding of medical insurance and payer practices. Professional demeanor, excellent interpersonal and communication skills. Ability to manage a variety of administrative assignments, including confidential and general administrative and clerical duties. Ability to deal effectively with a variety of personalities and situations requiring judgment and poise. Detail-oriented and well-organized job ethic with a demonstrated ability to multi-task. Proficiency in Word, Excel, PowerPoint and other computer skills.
Apply Now