Remote Healthcare Operations Director

Conifer Physician Services

Frisco, TX

About Conifer Health

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


The primary purpose of the Manager position is to execute efficient and cost-effective methods in accounts receivable resolution through leadership and personnel management of the teams and Team Lead(s) assigned. The core responsibilities of this leadership role involve monitoring and managing both the individual and team performance, ensuring productivity and quality standards are met, including Team Leads(s) assessment and direction of staff. This position holds additional duties related to trend analysis and performance management of client standards including days in AR, payments collected and denial management.


Include the following. Others may be assigned.

  • Maintain strong client relationships; address issues/needs delivered by client and provide accurate feedback to both client and SSC departments
  • Assess opportunities to improve internal workflows; ensure best methods and tools are utilized
  • Examine reimbursement and denial patterns within assigned AR; recognize trends, suggest and implement innovative solutions
  • Compile consistent reporting statistics to document team performance
  • Conduct meetings with staff members to deliver results related to productivity and quality; discuss coaching and development needs
  • Perform quality assurance checks and monitor teamwork loads and productivity
  • Prepare performance evaluations and action plans to document and communicate individual staff and Team Lead(s) performance
  • Interview candidates for open positions within team structure and Mentor Supervisors and Leads
  • Ensure all team members adhere to internal SSC policies/procedures


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience with LSS preferred and EPIC required
  • Knowledge of CPT, ICD-9 and HCPCS codes
  • Fluent knowledge of entire revenue cycle process
  • Sharp intelligence of government payors and other commercial/managed care carrier rules and processes in a professional billing environment
  • Extensive skill with Microsoft Office applications
  • Strong written and verbal communication skills
  • Excellent analytical and decision-making skills
  • Ability to multi-task and recognize trends to effectively work in AR
  • Flexible; able to adapt to change


Include minimum education, technical training, and/or experience preferred to perform the job.

  • High school diploma or equivalent
  • 6-8 years in healthcare collections and/or healthcare related field
  • Minimum of 6 years previous personnel management experience


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work in a sitting position, use computer and answer telephone
  • Ability to travel
  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Work Environment
  • Hospital Work Environment

Compensation and Benefit Information


Pay: $56,784.00-$85,176.00 annually. Compensation depends on location, qualifications, and experience.

Management level positions may be eligible for sign-on and relocation bonuses.


Conifer offers the following benefits, subject to employment status:

  • Medical, dental, vision, disability, life, and business travel insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.


Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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