Remote Employee Relations Strategist

Job Description: Employee (People) Relations Specialist

As the Employee (People) Relations Specialist, you will partner collaboratively with the HR Business Partners in support of their business unit(s). You will be responsible for facilitating and managing employee relations on behalf of the designated Group. You will lead investigations and address complaints, as well as mediate and resolve issues between employees in compliance with ICF policies and procedures. The People Relations Specialist provides guidance to employees and managers in both performance and discipline-based issues.

Key Responsibilities:

• Serve as a resource and liaison for employee relations matters, demonstrating a knowledgeable and comprehensive approach. Inspire trust and confidence with employees and leaders through HR partnership.
• Conduct investigations using appropriate fact-finding methods to gather information and obtain pertinent facts of employee relation concerns.
• Provide guidance and interpretation on policies, procedures, and best practices to ensure the core principles of ICF are upheld through consistency, fairness, and according to our vision and values.
• Develop and maintain systemic and proactive approaches to conflict resolution between supervisors and employees.
• Use surveys, interviews, and other studies to conduct research regarding human resource policies and other employment issues. After analyzing the information, make recommendations on trends policy, program, or process changes.
• Advise managers and supervisors on best employee relations practices and strategies for managing both manager and employee concerns.
• Proactively communicate elevated behavior incidents, patterns, and trends to HRBP leads.
• Draft, proof, and finalize documents ensuring accuracy and compliance with policy/legal requirements.
• Act as the primary contact to respond to questions from employees and management regarding ADA compliance and accommodation requests.
• Facilitate and participate in the interactive process to identify and assess options for providing reasonable accommodations and access to eligible employees in accordance with the Americans with Disabilities Act and other disability laws.
• Refer employees to performance management resources for addressing performance gaps and/or working with their manager and others.
• Facilitate employee relations meetings and manage employee issues, conflict resolution, performance concerns, and corrective action.
• Work in partnership with managers/leaders to help administer involuntary terminations.
• Stay abreast of changes in regulations and laws that may impact ICF’s policy or processes.
• Engage appropriate involvement of internal partners such as internal and external Legal Counsel, Risk Management, and Compliance to proactively ensure risk management and workplace safety.
• Recommend implementation of team-building strategies to the HRBP.
• Provide HR Business Partners and leaders reporting data that provides a high-level review of the number of cases and type of cases on a quarterly and yearly basis. Analyze trends and assist in the development of action plans.
• Promote ICF’s Core Values through HR programs and practices, model personal integrity, drive the importance of ethics and compliance throughout the business, and address related issues in a timely and effective manner.
• Perform other duties as assigned or deemed necessary.

Basic Qualifications:

• 3+ years of demonstrated success in human resources with experience that includes managing employee relations, facilitating investigations, and/or administering conflict management and resolution.
• 3+ years of experience successfully supporting, coaching, and influencing internal clients, including clients in varying geographic locations.

Preferred Skills/Experience:

• Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.
• 5+ years of demonstrated experience in Employee Relations, investigations, conflict management, and supporting and coaching internal candidates.
• Experience in effective HR practices and disciplines, including data analytics, performance management, career development, compensation, HR technology, and policy development.
• Experience in HR project management and implementation, policy development, and training delivery.
• PHR/SPHR or SHRM CP or SCP certification.
• Experience with implementing HRIS systems.
• Strong efficiency with data analytics – compiling data, understanding the data, and telling the story via creating data visuals in tools such as Microsoft Office.
• Proficiency in all Microsoft Office applications (Word, Excel, PowerPoint) and HRIS systems (Workday).

Professional Skills:

• Sound business ethics and judgment, including the protection of proprietary and confidential information.
• Outstanding interpersonal and conflict resolution skills.
• Ability to apply detailed knowledge of organizational/company procedures to make independent decisions and serve as a credible resource.
• Ability to work strategically with all levels of employees in a diverse, complex, multi-location organization.
• Ability to influence and coach senior leaders.
• Thorough understanding of state and federal laws with the ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• High-level proficiency in problem-solving skills/critical thinking – with the ability to analyze complex situations, identify existing or potential problems, and recommend solutions.
• Thorough understanding of how to facilitate internal investigations and dispute resolution.
• Ability to remain tactful, measured, and persuasive in controversial and/or confrontational situations.
• Exceptional collaboration skills.
• Verbal, presentation, and written communication skills at the level of proficiency required to be effective with senior leaders.
• Ability to manage a large number of diverse assignments and deliverables for varying clients.

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Working at ICF

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