Remote Customer Service and Warranty Analysis Specialist

Pratt & Whitney

400 Main St, East Hartford, CT 06118

Date Posted:

2023-11-21

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Remote

About Pratt & Whitney:

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect, and integrity are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

We’re seeking a Warranty Analyst. The business unit supports the APU, Tanker, F135, F119, F117, F100, TF33, and J52 engine programs within the Military Engines organization.

The Warranty Analyst will manage the investigation process for engines, controls, parts, or Support Equipment that fail in the field, are involved in an aircraft mishap or safety incident. In this role, you will also administer contract warranty provisions, defective product recalls, approved Special Support Requests, and contract guarantee provisions.

Key Responsibilities:

  • Contractual and technical validation of warranty claims
  • Provide exhibit disposition instructions to the customer Issuing work authorizations/service purchase orders to P&W module centers and vendors
  • Manage government property/customer-owned material for engineering and quality investigations and repair
  • Determine warranty part repair or replacement
  • Administer the domestic and international shipping of exhibits and replacement or repaired parts
  • Forecast material requirements to meet contractual turnaround times; financial cost monitoring and implementation of corrective actions to avoid costs overruns
  • Provide warranty status reports; participate in customer meetings
  • Administration of Export and ITAR compliance and controls

Basic Qualifications:

  • Bachelor’s Degree is required with a minimum of 2+ years of experience in an analytical, project management, or business support role in a manufacturing environment is required
  • Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship

Preferred Qualifications:

  • Bachelor’s Degree in Engineering or Technical Discipline strongly preferred
  • Experience in aviation with general industry business knowledge that includes contracts, technical aptitude, finance, inventory, spares, or manufacturing operations experience
  • Proficiency in Microsoft Office programs
  • SAP experience is a plus, but not required
  • Self-motivated and possess strong analytical and technical skills
  • Ability to work independently in a multi-tasking environment and work through problems to resolution

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 62,000 USD – 124,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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