About Us
We design, build, and deliver end-to-end Customer Experience (CX) for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint spans 31 countries across five continents, with 60,000+ people and 60 languages. This allows us to provide flexible solutions that leverage our unique expertise in cultural nuance – essential for true excellence in CX. We specialize in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting, and a suite of Proprietary Digital Solutions for various industry verticals. As a Global Leader in Content Services, Trust & Safety, the ‘Majorel difference’ is rooted in our culture of entrepreneurship. We are relentless, resourceful, resilient, and agile – all pulling together as One Team to deliver total reliability and digital transformation in our constantly changing world.
Now Hiring: Customer Service Representatives (Premium Tech Support)
Starting pay: $17.31, Paid Training, Plus Benefits, Tuition Reimbursement, 401K Match & More. Work from home opportunity.
- Open to residents of Pennsylvania, Tennessee, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho, Virginia, Florida, Arkansas, and Kansas.
Position Summary:
The customer service/technical support representative handles customer questions and resolves technical issues, following program-specific guidelines. Communication with the customer takes place over the phone. Responsibilities include:
- Handling customer technical inquiries and driving the call to resolution through troubleshooting hardware, software, networking, and interactions with the host computer OS and applications.
- Listening and responding to customers’ needs, concerns, requests, and complaints.
- Providing information about products and services.
- Recording details of customer contacts and actions taken by accurately logging all interactions via program-specific contact management systems.
- Researching answers or solutions as needed.
- Creating and maintaining a positive and professional relationship with the customer.
- Referring customers to supervisors, managers, or others in case of escalation.
Job Requirements:
- High School Diploma or equivalent required.
- Extended computer user skills, including strong keyboarding skills.
- Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.).
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
Majorel is an Affirmative Action/Equal Opportunity Employer (m/f/d/v) and believes in equal employment opportunity for all individuals. The Company does not discriminate against its qualified employees or applicants based on various protected characteristics, and equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.
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