IN SUMMARY…
The Hospital Training Specialist role is essential in connecting our employees and customers to our product. The main responsibility of this position is to ensure successful adoption and utilization of the system as well as contributing to customer satisfaction and retention.
WHAT YOU WILL DO…
- Provide hospital application training to end users in remote and onsite settings
- Work in conjunction with the implementation team to ensure successful customer onboarding experiences
- Work closely with implementation personnel to identify unique customer workflows as well as advise on best workflows
- Design and develop learning methods that enable applied practice
- Proactively stays on top of product enhancements and makes sure all training collateral is well maintained and up to date. (Videos, Articles and Guides, Whitepapers, Tests, etc.)
- Strategize systematic and scalable training approaches/methods for a modern learning experience
- Create and implement innovative training solutions and techniques that cater to all types of learners
- Assists the Product and Corporate Training team with training internal employees on new features and enhancements prior to the rollout
- Support various training initiatives identified across the organization to increase product knowledge across the organization
- Provide meaningful feedback and recommendations on product enhancements
- 20 – 30% travel may be required
- Other responsibilities as assigned by management
SKILLS & TRAITS…
- Excellent interpersonal and communication skills
- Ability to multitask
- Exceptional time management skills and ability to remain on task
- Advanced organization skills and a strong attention to detail
- Strong Work Ethic and ability to thrive in a fast-paced environment
- Display “lifelong” learning characteristics
- Highly creative and innovative
- Goal-oriented and self-motivated
- Ability to perform in both independent and team settings
- Highly adaptable and able to effectively shift priorities when needed
BACKGROUND AND SKILLS YOU WILL BRING…
- Highly technical with a strong proficiency in web-based applications and application ecosystems
- Exposure or background in Customer Service
- Experience in Healthcare or HealthIT related fields is preferred
- Experience in Corporate Training, Education, Instructional Design, and Learning Development is also desirable
- Knowledge in Medical Billing considered a plus
- Flexibility to travel up to 20-30% dependent upon the need
SUCCESS LOOKS LIKE…
- Being aggressive and taking initiative; we trust you to move the needle forward
- Doing the job; outcomes are just as important as strategy
- Being adaptable and amenable to meet the changes of a dynamic and evolving industry
- Demonstrating humility; partnership and collaboration are who we are and how we operate
- Tapping into your innovative side; conventional is not always correct
HOW WE INVEST IN YOU…
Competitive and comprehensive benefits:
- Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Generous employer-sponsored subsidy towards employee’s medical insurance premiums
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
Balance and flexibility:
- Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Economic opportunity:
- Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health’s EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.
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