Eligibility Requirements
You must reside in one of the following states to be eligible for the position:
- Florida
- Georgia
- Iowa
- Minnesota
- New York
- North Dakota
Organization
MEC Technologies LLC
Position
Customer Service Representative
Location
Remote
Requirements
MEC Technologies: Military Benefits Specialist (Call Center – REMOTE)
Customer Service Representative Specialist (CSR – Remote) $16.20+/hour
*** Must live within FL, IA, GA, MN, ND, NY ***
Provisions
- Remote Work
- Computer equipment necessary to perform this role is provided.
Responsibilities
The Customer Service Representative Specialist will be responsible for:
- Reviewing concerns from customers concerning missing or incorrect information
- Verifying corrections needed
- Editing necessary fields in a database
Job Responsibilities
- Responding to an average of 30 or more inbound phone calls per day
- Receiving calls from medical providers to answer questions about claims
- Quickly and efficiently responding to billing agents in hospitals and clinics
- Maintaining a high level of accuracy in handling confidential information
- Providing exceptional customer service
Skills
- Verbal and written communication skills
- Attention to detail
- Customer service skills and interpersonal skills
- Ability to work independently
- Great time management
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Word and PowerPoint
Minimum Qualifications
- U.S. citizenship is required
- 2 or more years of experience in customer service in a health insurance and / or call center environment
Preferred Qualifications
- Ability to learn medical and insurance terminology
- Proficient in Microsoft Office products
- Comfortable navigating dual monitor screens and between multiple programs at once
- Strong skillsets in multi-tasking, research, and problem-solving
Education/Experience
- High school diploma or GED preferred
- 2-4 years customer service, related experience required
Additional Information
- Training Schedule: The first month will consist of training. The training shifts will go from 9:25am-4:00pm EST Monday-Friday.
- Scheduled Shift: Once training is completed, schedule selections will be prioritized based on business needs.
- # of Openings: Multiple
- Starting Base Wage: $16.20+ per hour
- Work Location: The position is 100% remote. The assigned office for this position is in Madison, WI, though all work for this position is remote.
- Remote Worker Requirements: For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps download speed connection with at least 1Mbps upload speed (can be checked at https://speedtest.net)
Benefits
- 401(k) with dollar-per-dollar match up to 4% of salary
- Competitive paid time off
- Health, dental, and vision insurance available
- Additional hourly amount offered to help cover insurance and/or 401k contributions
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities MEC Technologies
Drug Testing-Required
Background check-Required
Job Type: Full-time
Pay: From $16.20 per hour
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift
Morning shift
Weekly day range
Monday to Friday
Work setting
Remote
Education
High school or equivalent (Preferred)
Experience
Relevant: 2 years (Preferred)
Work Location
Remote
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