Optum: Transforming Healthcare Globally
Optum is a global organization dedicated to delivering superior care through the use of technology, impacting the lives of millions for the better. Collaborate with our team to contribute directly to improved health outcomes, connecting individuals with essential care, pharmacy benefits, data, and resources to enhance their well-being.
Discover a culture driven by diversity and inclusion, surrounded by talented peers, comprehensive benefits, and ample opportunities for career development. Be part of the change as we strive to advance health equity on a global scale.
Join the Optum Enterprise Epic Services Team
The Optum Enterprise Epic Services (OEES) team is at the forefront of innovation, building a comprehensive Epic services capability. We leverage the collective expertise of our clinical, consulting, delivery, technology, and operations teams at our Center of Excellence in Nashville, TN.
Work with some of the brightest minds in the industry to further our mission of enhancing the health system for everyone. Engage in high-performance teams, utilizing technology and service delivery to elevate the standard of care.
- Demonstrate self-motivation, individual leadership, and team collaboration.
- Foster a culture of diversity, inclusion, and innovation within the OEES team.
- Enjoy the flexibility of remote work from anywhere within the U.S.
Primary Responsibilities:
- Lead all phases (e.g., design, build, and testing) of small to medium-size application projects.
- Provide Epic product function expertise, especially in Beaker.
- Collaborate with end users to design, scope, and build Epic enhancements.
- Provide technical and clinical consultation, including third-party integration.
- Develop and maintain documentation, test scripts, and configuration guides.
- Perform daily monitoring of applications, including 24/7 on-call coverage.
- Work with trainers to develop and maintain application-specific training.
- Build strong relationships with stakeholders, customers, and business partners.
- Troubleshoot and resolve application issues, escalating complex issues as necessary.
You’ll be recognized for your performance in an environment that challenges and guides you towards success, offering development opportunities for various roles.
One year of post-high school education can be substituted/is equivalent to one year of experience.
Required Qualifications:
- Active/current Epic certification in at least one area, with a focus on Beaker CP and Beaker AP.
- 5+ years of direct clinical experience.
- 3+ years of healthcare experience.
- Direct client healthcare domain knowledge, including Clinical Lab and lab draw stations workflows.
Preferred Qualifications:
- Experience with device integration.
- Demonstrated history of team management, cross-team communication, and leadership skills.
- Proficiency with Excel, Visio, PowerPoint, and SharePoint.
- Reside in greater Nashville, TN, or willing to relocate.
Key Competencies:
- Excellent time management, organizational, and prioritization skills.
- In-depth knowledge of Epic EMR and the full implementation lifecycle.
- Teamwork and collaboration with cross-functional teams.
- Ability to build and maintain strong internal relationships.
- Demonstrate solid relationship management skills and the ability to handle challenging interpersonal situations.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range is $85,000 to $167,300 per year, with benefits subject to eligibility requirements.
At UnitedHealth Group, we are committed to helping people live healthier lives and improving the health system for everyone. Our mission is reflected in our dedication to diversity, equitable care, and addressing health disparities.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We are a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
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