Director of Customer Engagement and Satisfaction

Lee Enterprises

901 N 10th St, St. Louis, MO 63101

Client Experience Manager – Transition

This position is not available for candidates seeking employment visa sponsorship. Interested candidates must be eligible and authorized to work within the United States. Amplified is not currently considering relationships with 3rd party recruiters. Interested candidates should apply directly.

Amplified Digital, a Digital Marketing Agency serving businesses nationwide, is quickly becoming known for creating integrated digital solutions that deliver what clients value most: meaningful, positive, and measurable impact on the performance of their organizations.

Position Summary:

The Client Experience Manager is in charge of managing our relationships with our sellers and our clients. The Transition Role requires account research and sharing findings with the sales teams and leaders. The role oversees both pre-sale and post-sale processes, from idea generation and proposal drafting to ensuring post-sale performance and growth.

The Transition Client Experience Manager collaborates with our sales team to transition mid-tier accounts into strategic accounts. They are responsible for creating a proposal that meets the client’s needs and is supported by data, aiming to achieve marketing goals and demonstrate a strong return on investment before a sale. Once prospects become active strategic clients, the Client Experience Manager oversees and manages every aspect of the campaign, ensuring flawless execution of all tactics and maximizing ROI for the client.

The Client Experience Manager is the adviser for all aspects of the account. They communicate daily with the Sales Team, Client, and internal agency teams. Their role is to build a strong partnership with the client and take charge of the strategy’s execution. The Client Experience Manager works closely with support teams to enhance and improve the campaign across all media channels. They serve as a translator, teacher, and advocate for the client, utilizing all available resources to effectively meet their needs.

To excel in this role, a successful Client Experience Manager must be forward-thinking and enthusiastic about bringing new ideas to the client. They possess a comprehensive understanding of various digital marketing tactics and can interpret how to align them with the clients’ goals using our organization’s solutions. Reporting to the Director of Client Services, this position operates in a fast-paced environment that is both demanding and rewarding. It requires coordinating multiple support teams, providing clear direction, and maintaining a strategic focus on behalf of the client.

Position Responsibilities:

  • Serve as the lead for both internal and external/client-facing communication and meetings during all stages of a strategic account’s lifecycle, providing ongoing support and expertise.
  • Formulate needs-based and data-driven marketing and advertising strategies based on client goals.
  • Work directly with clients and sales on pre – and post-campaign to ensure successful launches and performance.
  • Collaborate with internal teams as necessary to ensure successful launches and performance.
  • Proactively identify ways to improve campaign performance, achieve client business goals, and solve roadblocks and challenges as they arise.
  • Deliver in-depth reporting to Sales teams and Clients.
  • Conduct research and interpret data from various research and analytic tools.
  • Additional responsibilities as assigned by the Direct Manager to meet business needs.

Position Requirements:

Preferred Bachelor’s Degree from an accredited university, or 5 years of relevant experience in regional/national marketing account management

Experience in advanced campaign performance analytics, and data visualization

Significant experience in professional client relationship management

A solid background in advertising, design or marketing

The ability to plan and strategize at a senior level

A persuasive and confident approach to creative projects

Excellent written and oral communication skills

Full awareness of creative processes and techniques –including digital platforms

The willingness to note relevant trends and develop ideas

The ability to work as an authoritative figure in a busy team

Strong technical skills in computer programs such as Microsoft Office, specifically PowerPoint

General Expectations:

  • Stay up-to-date and maintain a thorough understanding of digital marketing industry news and advancements, consumer trends, marketing and advertising best practices, advertising platforms and features, and internal product and service offerings.
  • Maintain certificates of completion and thorough understanding of assigned certification topics.
  • Approach all situations with a ‘can-do’ attitude and aim to find solutions in areas of challenge.
  • Maintain exceptional interpersonal verbal and written communication skills.
  • Respond to requests and communication with a response or confirmation receipt within turnaround times provided by leadership.
  • Maintain the ability to work in a fast-paced environment.

Pay: $65,000 – $75,000

Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.

Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 74 markets in 26 states. Year to date, Lee’s newspapers have an average daily circulation of 1.0 million, and our legacy websites, including acquisitions, reach more than 34 million digital unique visitors.

Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.

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